Business Performance Management
400 whitepapers and resources
Business Performance Management
Vlog: Three things insurers can learn from Amazon Go’s touchless customer experience
Automated risk assessment is vital for a touchless claims process to deliver a seamless customer experience. In this vlog, Dan Gumpright, FRISS Global VP of Products, explains the concept of touchless trust, and how good customers get treated seamless and fast, but the fraudsters are stopped.
Why you’re disappointing customers with traditional policy administration (and how to delight them instead)
How can insurers transform policy administration into a customer experience advantage? This guide explains why traditional approaches to policy administration don’t meet the needs of modern, tech-savvy customers and how new technology is driving changes to the discipline of policy administration.
Spotlight - product development: The need for speed
This spotlight highlights how Covid-19 has acted as a catalyst for positive change in the insurance industry and the implications for working practices, risk management, product innovations and ultimately customer outcomes.
Webinar: Key challenges of reconciling insurer statements
The insurance industry is under pressure to achieve greater efficiencies and implement automated reconciliation processes. This webinar discusses the difficulties in operating manual excel reconciliations and why many insurers are prioritising automated solutions for critical business processes.
Unlocking the value of touchless claims
It’s no secret that the claims process is inherently fragmented and complex. Watch this webinar to find out how the industry defines “touchless claims” and how insurance companies can implement claims automation to improve both the claims process and customer outcomes.
Case study: Enterprise automation saves an insurer millions
EXL helped a leading insurance company achieve an end-to-end claims transformation leveraging RPA, data analytics and a claims center of excellence. Download this case study to find out how the insurer saved $21M of potential fraud and reduced average claims processing times by 40%.
Maintaining empathy in an era of claims automation
As the industry embraces touchless claims handling, insurers cannot forget the importance of maintaining a personal touch when it comes to helping customers in times of need. This webinar focuses on the challenges and opportunities of automating customer engagement within the claims space.
The future of claims processing is here ... are you ready?
Designed for insurance claims executives and claims decision makers, this whitepaper explores how insurance companies can leverage modern content services, automation and AI to improve claims processes and increase customer loyalty.
Why broken claims processes are breaking your bottom line (and how you can fix it)
Developed for insurance executives who are concerned about their ability to react to the changing world of claims processing, this guide focuses on why traditional claims processing is not meeting the needs of the insured and how claims processing is making use of modern technologies to evolve.
Optimising customer and employee experience in a world of remote work
In a new hybrid world of work, engagement and communication for employers, suppliers, employees and customers will be critical, to deliver the experience that all stakeholders will need. This content focuses on how businesses can optimise customer and employee experience in a world of remote work.