Business Performance Management
401 whitepapers and resources
Business Performance Management
Why fast-changing market conditions demand agile insurtech ecosystems
In this podcast, Andrew Yohn, product lead at Duck Creek Technologies discusses the benefits of leveraging an insurtech ecosystem integrated with core systems, and how plug-and-play technologies can help insurers capture a competitive advantage.
Calculate the impact of transformation with intelligent automation on your contact center
Blue Prism’s interactive contact center value calculator will help you understand how intelligent automation can save costs and add value to your business. Learn how much you could save, how much capacity you could gain and get some top tips for transforming with automation.
How insurance firms are facing threats to the industry and to their business using technology
In an excerpt from a recent webinar, Blue Prism’s VP of strategy, Gary Smith, talks about the challenges facing the insurance industry which can be met with intelligent automation and a digital approach, before highlighting how automation can help employees of insurance companies.
Powering your content with AI
With artificial intelligence now becoming one of the hottest topics in technology, we are at an unprecedented time in the area of information management and content services. This guide explores the rapidly evolving role that AI and machine learning (ML) technologies play in content management.
Top tips: How data management & data modelling can benefit insurance processes
An insurer can only act on their most valuable asset - data - if it is stored, organised and managed properly. This blog provides some top tips about transitioning to a more robust data management system and the benefits insurers can expect from cloud-based data modelling platforms.
RPA in insurance: How new automation technology is transforming the industry
Insurance automation is transforming the industry, but some companies are taking automation a step further by utilising robotic process automation. This blog highlights how RPA can be applied to insurance work tasks, how RPA differs from traditional automation and six benefits of RPA in insurance.
Insurance chatbots: Optimising customer experiences
Chatbots are an innovative tool that can offer many benefits for insurers, such as around-the-clock support for consumers. This blog highlights the benefits of insurance chatbots, the challenges that insurance chatbots can solve and five ways chatbots can help insurers.
How analytics can empower insurers to protect policyholders and drive growth amid changing risks
This whitepaper explores how insurers can harness advanced analytics to support their most vulnerable customers, rebuild trust in the industry and nurture the green shoots of recovery and growth.
Connect the dots on claims management: How intelligent automation can transform claims to create a better-connected insurance enterprise
Claims processes form a matrix of touch points with differing demands and data requirements. This ebook looks at the ‘dots’ that form steps in the claims process, and how intelligent automation can connect them to create efficiencies, streamline processes and provide a better customer experience.
Is working from home actually best for customers and employees?
The working from home model has real potential to become a permanent fixture for many insurers, although some key issues still need to be addressed. This blog highlights some important considerations when it comes to managing employees and meeting customers’ needs in a remote working environment.