Business Management
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Business Management - White papers related to Business Management
Blog: Digital is transforming the insurance industry
What does digitisation in insurance actually mean? This blog outlines the specific implications of digitisation for the insurance industry, typical constraints hindering change and how they can be overcome, before highlighting the potential benefits that can be achieved by the industry.
Brexit: Potential impact on labour and materials
The construction sector is facing a ‘perfect storm’ scenario with a number of key elements putting an already struggling industry under increased pressure. This report sheds light on the current issues in the UK construction sector and the potential impact of Brexit.
Infographic: Seeing potential for home insurance and the connected home
Connected home technology is in nearly one in three homes, yet many consumers have held back from purchasing devices. This infographic highlights the barriers to purchasing devices and the risk prevention technologies that can be promoted to persuade consumers to adopt connected home technology.
General insurance pricing practices: Interim report
The FCA’s interim report sets out concerns about how pricing in the home and motor insurance markets leads to consumers who do not switch or negotiate with their provider paying high prices for their insurance. This report also sets out some potential remedies to tackle concerns about pricing.
Infographic: Connecting the home with the home insurance market
Thirty percent of consumers use at least one connected home technology device, with consumers placing a relatively high degree of trust in a recommendation from a home insurance provider to adopt connected home technology. This infographic illustrates the biggest influences for purchasing a device.
A little less conversation, a little more action in insurance!
The use of chatbots within the insurance industry is now becoming a reality. This blog highlights the implications of using chatbots as a customer communications tool and the importance of striking a balance between digitalisation and human empathy.
Infographic: The next generations and insurance
Representing two billion people, Millennial and Gen Z adults between the ages of 18 and 38 are becoming more relevant to the insurance industry in terms of spending power. This infographic illustrates how brokers can meet the needs of the changing consumer to grow a more profitable brokerage.
Infographic: Connecting with the connected home
As new connected home technologies come to market, the general consumer interest in such technologies is growing. This infographic highlights consumer attitudes towards connected home technology and how insurers can leverage these technologies to benefit policyholders and reduce claims.
Broker roundtable: Dealing with data
The amount of data that brokers have access to is increasing rapidly. Our panel of experts discuss how the industry can use this information to improve the customer experience and create efficiencies.
Video: Mid-market businesses are investing more in technology
Aviva’s Domini Bucknell discusses the increasing trends in mid-market businesses investing in technology, which can mean improvements to the running of their businesses but also increased risks.