Strategy
1177 whitepapers and resources
Strategy
Special report: The future of claims in commercial broking
Are commercial insurers delivering on claims service? To find out what brokers think of commercial claims handling, Post and Aviva carried out some extensive research. In this special report, Sam Barrett reflects on the results that highlight insurers have some way to go to meet their expectations.
Digitalising claims handling to drive customer-centricity
Insurers are being called upon to embrace digital transformation in order to revolutionise claims handling and become customer-centric. This article highlights the benefits associated with automating the claims process and how insurers can overcome legacy system shackles to achieve transformation.
Justifying the value of the cloud to your business
To successfully adopt cloud technology requires most insurers to identify and quantify business value. This blog post discusses how insurers can justify the investment to move to the cloud beyond just IT benefits.
Blog: Life on the edge - disruption in the insurance industry as digitisation gathers pace
The aim of this blog is to analyse the benefits of interconnection and insurance, by looking at the digital edge, where the shift to digital is impacting the insurance market and just about every other industry.
Blog: Digital is transforming the insurance industry
What does digitisation in insurance actually mean? This blog outlines the specific implications of digitisation for the insurance industry, typical constraints hindering change and how they can be overcome, before highlighting the potential benefits that can be achieved by the industry.
General insurance pricing practices: Interim report
The FCA’s interim report sets out concerns about how pricing in the home and motor insurance markets leads to consumers who do not switch or negotiate with their provider paying high prices for their insurance. This report also sets out some potential remedies to tackle concerns about pricing.
A little less conversation, a little more action in insurance!
The use of chatbots within the insurance industry is now becoming a reality. This blog highlights the implications of using chatbots as a customer communications tool and the importance of striking a balance between digitalisation and human empathy.
Infographic: The next generations and insurance
Representing two billion people, Millennial and Gen Z adults between the ages of 18 and 38 are becoming more relevant to the insurance industry in terms of spending power. This infographic illustrates how brokers can meet the needs of the changing consumer to grow a more profitable brokerage.
Broker roundtable: Dealing with data
The amount of data that brokers have access to is increasing rapidly. Our panel of experts discuss how the industry can use this information to improve the customer experience and create efficiencies.
The broker of the future?
What advances in technology may shape the insurance sector in the future and what does the broker of the future look like? In this blog, BIBA’s CEO Steve White outlines some enablers and trends that can be both threats and opportunities for the broking community.