Digital transformation
358 whitepapers and resources
Five steps to better customer & broker engagement
To attract and retain both customers and brokers, this report highlights why insurers need to implement a host of new portals. The report sheds light on existing obstacles, highlights the portals that provide the greatest ROI and offers five steps for insurers to accelerate portal development.
Blog post: Digital initiatives shouldn't always start with the customer
When you think of digital transformation, it's tempting to only rework your customer-facing systems. But if you don't upgrade your back-end systems, your approach will fall short. This blog post highlights why insurers need to align back-end systems with customer-facing systems to ensure success.
Infographic: Research state of the broker nation - Digitalisation and the future
Accompanying part one of Post's state of the broker nation research sponsored by LV=, this infographic provides statistics on brokers' views on the impact of digitalisation, the value of social media, market disruption and the future of broking.
Research state of the broker nation: Digitalisation and the future
Post has revisited the broking sector to find out how digitalisation, regulation and professionalism are affecting the sector. In part one of the research study sponsored by LV=, Michèle Bacchus asks if brokers can survive the digital age.
Infographic: Building the digital insurer - Three priorities insurers must tackle with speed
This infographic illustrates why insurers must tackle three key priorities with unprecedented speed to achieve digital transformation. Areas covered: product development; customer experience; operational efficiency and insurance functions most impacted by digital.
LV= turns to Mendix app platform to put innovation on the fast track
Driven by rapid growth, LV= turned to Mendix's application platform to quickly create high-value applications that streamline broker interactions and support the development of innovative products. This case study highlights how LV= was able to complete strategic projects with unprecedented speed.
Spotlight legal innovation: Listening to the lawyers
What are the challenges for law firms in the digital age – and how can the insurance industry help overcome them? Download this article to find out more.
Brexit could be the insurance industry's catalyst for change
Embracing technology to improve customer experience is critical for the insurance industry, but is the industry doing enough to keep up with the rapid pace of change and digitisation? This blog post considers whether Brexit can be the catalyst for positive change in the insurance industry.
P&C claims in the digital era: Managing digital content and processes
This whitepaper sheds light on how leading P&C insurers are moving beyond the claims transaction and leveraging advanced technologies to create a new digital claims environment. The paper highlights the opportunities available for insurers to improve performance and enhance the customer experience.
Research state of the risk management nation: Future proofing
The final section of Post’s research on risk management looks to the future and Michèle Bacchus asks the risk managers how they think insurance will fit into the digital world.