Digital transformation
364 whitepapers and resources
Webinar: Has the promise of digital actually delivered better outcomes for insurance customers?
Beyond the hype surrounding digitalisation, has much changed in insurance over the past few years? In this webinar, our expert panel discuss the extent to which ‘positive rhetoric’ is translating into better outcomes for insurers and their customers.
Webinar: Becoming a digital broker
To capitalise on new customer service and business models, leading brokers are undergoing digital transformation to better connect with customers, insurers and employees. Watch this webinar to learn about the benefits of becoming a digital business and discover the steps to digital transformation.
Infographic: Digital Transformation - A roadmap for independent insurance brokers
This infographic highlights why your brokerage should be taking steps to ensure its future in the digital age. Topics covered: the change agents; the peril of ignoring digital transformation; the rewards of digital transformation; key digital transformation principles.
Operational data hub for insurance: Executing data-driven digital transformation
To compete in the digital age, insurance companies must overcome challenges with legacy systems and processes to integrate data across the entire enterprise. This article looks at how insurers can leverage MarkLogic’s operational Data Hub in order to create a 360° view of customers.
Greeting your customers before they arrive: Strategies for a successful digital customer experience transformation
This whitepaper explores how organisations can successfully transform their customer experience using a bespoke blend of customer intelligence, dynamic analytics, artificial intelligence, automation and other digital tools.
Digital transformation: Bridging the gap between expectations and outcomes
Digital transformation is front and center for all of our customers today, but the promise of digital has yet to be achieved. To find out more about what’s behind the gap between expectations and outcomes, EXL partnered with Harvard Business Review Analytic Services to survey over 800 executives.
Video: Zurich transforms its global finance and accounting operations
In this video, Steve Birks, head of shared service delivery and Haug Scharnowski, head of finance operations talk about how EXL is leveraging its insurance and finance & accounting expertise to help Zurich transform its global finance and accounting operations.
Harnessing consumer data in the motor insurance market
When it’s time to buy motor insurance, consumers are shopping around more than ever before. Based on the results of LexisNexis Risk Solutions’ research, this infographic provides a snapshot of the key findings and the opportunities available for motor insurance providers to stand out from the pack.
Culture change: The future of insurance in the digital age
Insurers feel they need to adapt to the digital age but they don’t all agree on how to drive technological change. What culture should they nurture? Post in association with Microsoft invited 14 industry experts to discuss the challenges ahead. Download this article for a summary of the discussion.
Succeeding with digital transformation: Roles and challenges of key insurance enterprise stakeholders
The chief digital (or data) officer, chief underwriting officer and chief information officer have critical roles to play in the DX process for insurers. In this whitepaper, we clarify the roles and challenges of these key stakeholders in achieving three essential pillars of digital transformation.