Business Intelligence
153 whitepapers and resources
Business Intelligence
Consumer Duty and customer experience: Pet insurance
As the pet insurance market continues to evolve, questions are being raised about whether pet insurers are doing enough to meet Consumer Duty obligations. This content highlights how Pet Check from CRIF can help pet insurers to meet their Consumer Duty obligations and offer fair value to customers.
Claiming loyalty: An insight into consumer attitudes towards insurance in the UK
Do customers feel valued by insurance providers or brokers? Love2shop conducted a survey to find out what UK consumers think about insurance and what motivates them. This content sheds light on the key findings including the power of rewards for responsible behaviour.
Data analysis: Trends in the buildings and contents insurance market
Defaqto’s Angela Pilley examines how many building and content insurance providers are operating today compared with a decade ago, how product features have changed, and the types of fees and charges attached to this type of cover.
Insurance data trends: How data and analytics continue to transform the insurance industry
Insurers that want to thrive in today’s global business landscape don’t have to go it alone. This content explores how insurance providers of any size can leverage cloud data platforms to build foundational data and analytics capabilities in order to confidently and profitably move forward.
Global consumer insurance insights: Building a benchmark to bring insurers closer to consumers
The 2023 Global consumer insurance insights survey reveals strong demand from global consumers for humanised insurance purchasing, switching and communication experiences through digital channels. This blog highlights some of the key findings from Duck Creek Technologies’ latest research.
Building humanised experiences together
This workbook is designed to give insurers the opportunity to develop a plan to create humanised experiences. By completing the workbook, you will gain insight into both where your customer experience is at its best, and where your customer experience is letting the customer down.
Global consumer insurance insights 2023
Now in its second year, the Global consumer insurance insights survey gathered in-depth feedback from over 2,000 insurance consumers. Read this report for the latest insights into the preferences of insurance consumers and the strategic opportunities for insurers to improve engagement.
The bottom line on prescriptive analytics
Insurers will need to leverage data-driven insights to augment human intelligence to deliver superior business outcomes across various functions including pricing, claims and underwriting. This blog sheds light on the power of prescriptive analytics and how it might be used in an insurance setting.
Blog: Feedback from UK pet insurance buyers
Duck Creek Technologies recently surveyed pet insurance buyers in the UK about their feelings on pet insurance pricing, availability, products and service offering. This blog reflects on the feedback provided by pet insurance buyers and the opportunities for pet insurers to meet customers' needs.
The challenge to build back better - as trust in insurance drops
Exclusive research for Insurance Age by Consumer Intelligence has revealed another fall in the public’s trust in the insurance industry. This article sheds light on the survey results, how consumer sentiment is changing and why experts can see a route to a brighter future.