IT and Software Support
227 whitepapers and resources
IT and Software Support
Three in four UK insurers favourable to household claims contributory data enhancements
Around 50% of UK home insurers currently find value in data enrichment and the principles of contributory data, whilst 75% are favourable to household claims contributory data enhancements. This blog highlights some of the key findings from the LexisNexis Risk Solutions Home Insurers Study.
Connect the dots on claims management: How intelligent automation can transform claims to create a better-connected insurance enterprise
Claims processes form a matrix of touch points with differing demands and data requirements. This ebook looks at the ‘dots’ that form steps in the claims process, and how intelligent automation can connect them to create efficiencies, streamline processes and provide a better customer experience.
Embracing claims digital transformation - focus on outcomes
Claims are one of the few opportunities insurance carriers have to deliver a positive, impactful customer experience, build customer loyalty and collect valuable data to help improve operations. This article focuses on the benefits of embracing claims digital transformation.
Claims processing improvements - What's left to do?
Improvements made to the insurance claims process can come to a screeching halt if, at the end of the process, the claimant still has to wait for a paper check in the mail. This blog highlights the valuable reasons to migrate away from paper checks in order to improve the claims payment process.
Intelligent fraud detection
The Covid-19 crisis has highlighted once again how fraudsters will use any opportunity to devise new means to make crooked money. This content sheds light on the latest developments and how the insurance industry is harnessing the latest technologies to aid the fight against fraud.
Managing claims surges in the digital age
Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. This whitepaper focuses on how insurers can manage claims surges in the digital age by effectively using technology to complement frontline claims staff.
Claiming the full benefits of intelligent automation in insurance
Many insurers are now adopting automation to streamline processes, but only a few have gone beyond their initial use cases and discovered the real potential of automation. This white paper looks at the specific areas in which an insurance company can reap the most benefits from automation.
How insurers can deliver the next generation claims operating model
With the claims function now the front runner in all large transformation agendas, this whitepaper focuses on the impact of Covid-19 upon the general insurance claims ecosystem and how insurers can deliver the next generation claims operating model.
Beyond the digital journey: Are insurers and customers ready for the next phase of digitalisation and what can we expect?
Pre-Covid, the claims journey witnessed some significant shifts to a digital offering, as insurance companies reacted to a new wave of technology. In this video, AXA, Hiscox, Markel and Verisk discuss the next phase of claims digitalisation and the implications for policyholders.
Solving surges in customer enquiries for general insurers during critical events
This content focuses on how the Covid-19 pandemic has directly impacted call volumes for insurers and their ability to respond to customer enquiries, before highlighting the tools available to manage a surge of enquiries and optimise contact centres.