IT and Software Support
227 whitepapers and resources
IT and Software Support
Issue brief: Claims leakage
Claims leakage is the difference between what an insurer actually spent to settle a claim and what they should have spent. This content highlights the main causes of claims leakage, areas where claims leakage is most likely to occur and how insurers can proactively address the early warning signs.
Issue brief: Virtual claims handling
Virtual claims handling is the process by which a customer or vendor captures damage via photos or streaming video, then uploads those images to their insurer, where an adjuster conducts the assessment remotely. This content outlines three key benefits associated with virtual claims handling.
Issue brief: Straight through claims processing
Traditional approaches to claims handling are falling short due to manual processes, the ‘greying of the industry’ and customers demanding fast turnaround times. This content highlights why many insurers are looking to ‘straight through processing’ (STP) as a means to address these concerns.
The 'low-code' imperative
This whitepaper is based on a survey conducted by Nuxeo and confirms a growing appetite for more agile ways of harnessing critical enterprise content assets, as organisations in all sectors strive to keep up with a fast-changing world.
Leveraging digital to transform claims operations
Overcoming legacy technology and reducing complexity to improve CX and efficiency is more important now than ever before. In this webinar, an expert panel explore technical and operational debt, and successful approaches that enable new capabilities and build agility in claims processes.
Reimagining insurance claims with AI and machine learning
This eBook focuses on how insurers can leverage AI and machine learning to intelligently analyse large amounts of data in order to manage claims efficiently and accurately, improve the customer journey and increase profitability.
Creating a better life insurance claims experience for customers through automation
This video explains some of the challenges with managing life insurance claims, and the importance of customer experience at a difficult time. Learn how a digital workforce can automate the claims process to make it faster and more seamless.
Claims technology: Benefits, outcomes & how to implement digital claims
Many insurers are utilising new claims technology and moving to digital claims processing in order to improve claims management. This blog highlights the benefits of investing in digital claims solutions and the steps insurers can take to successfully make the digital claims transformation.
Fireside chat with Liberty Mutual
In this fireside chat, Jeff Wargin, Chief Product Officer at Duck Creek Technologies and Wesley Hyatt, SVP & Manager, Workers Compensation Claims, Liberty Mutual discuss how the two organisations are working together to improve and humanise the claims process.
Insurance claims transformation in the digital age
When we talk about claims transformation, we are very much talking about a change in the whole way that consumers perceive insurance and the risk profession. This blog discusses how insurers and their customers can reap the benefits of claims transformation in the digital age.