Business Management
2179 whitepapers and resources
Business Management - White papers related to Business Management
Video: Aviva Italy accelerates digital disruption
With Guidewire, Aviva Italy created a fully digital, omnichannel-enabled platform. Watch this short video to find out how Aviva Italy quickly built a new insurance model to accelerate digital disruption and transform the customer experience.
Alternative solutions for captives in a changing marketplace
The impact of a changing insurance market, exacerbated by the global Covid-19 pandemic, means that insurance and reinsurance buyers are increasingly exploring alternative solutions. Produced by AXA XL, this article explains how these solutions can work for captive owners.
Has social distancing killed off traditional insurance call centres?
In this webinar, brought to you by Insurance Post in association with SAS, an expert panel discuss the lasting impact of the Covid-19 pandemic on claims handling and whether traditional contact centres will cease to exist in a post-Covid insurance world.
Podcast: Rebuilding trust and connections in insurance
In this podcast, Scott Weddell, senior account director, Salesforce, offers his view on how insurance can regain the trust of its customers and clients in light of the pandemic fallout.
Case study: Saga Services transforms its culture with Guidewire InsurancePlatform
Keeping pace with market demands is always top of mind for Saga Services. This case study focuses on how the UK insurer leveraged Guidewire InsurancePlatform to achieve a complete transformation in order to meet the digital needs of its target audience and to quickly respond to market changes
The AXA Art Prize 2020 - Art in difficult and uncertain times
The AXA Art Prize has become known as an excellent platform for highlighting figurative art and the emerging young artists leading its resurgence. This article provides information on 2020’s upcoming competition and how entries have been influenced by Covid-19 and global events.
Risk management in the care sector
Taken from ARAG's latest webinar about the heightened legal pressures facing the care sector, Laura Hannah, Solicitor & Partner at Stephensons Solicitors LLP discusses the approach to risk management in the industry and how to align that with the current approach from the Care Quality Commission.
Vlog: Three things insurers can learn from Amazon Go’s touchless customer experience
Automated risk assessment is vital for a touchless claims process to deliver a seamless customer experience. In this vlog, Dan Gumpright, FRISS Global VP of Products, explains the concept of touchless trust, and how good customers get treated seamless and fast, but the fraudsters are stopped.
Future of Insurance Work podcast: Has the Covid-19 pandemic changed attitudes towards adopting new technologies within insurance?
In this Future of Insurance Work podcast, Dave Giordano, chief strategy officer, Alfresco, discusses the technologies that were having the biggest impact on the UK insurance sector prior to Covid-19 and whether the pandemic has forced insurers to adopt new technologies.
Why you’re disappointing customers with traditional policy administration (and how to delight them instead)
How can insurers transform policy administration into a customer experience advantage? This guide explains why traditional approaches to policy administration don’t meet the needs of modern, tech-savvy customers and how new technology is driving changes to the discipline of policy administration.