Business Management
2058 whitepapers and resources
Business Management - White papers related to Business Management
Employment law: Not such a quiet year
While 2024 may not have produced many headline-grabbing changes to employment legislation, it has seen numerous reforms. This article highlights changes impacting: taxation; National Insurance; working time and holiday entitlement; flexible working arrangements; the Equality Act 2010.
Why customer satisfaction in general insurance is plummeting
The article looks into the latest Institute of Customer Service report, in which customer satisfaction in general insurance providers over the last 12 months has plummeted at the fastest rate since 2008.
Video: 2023 results 2024 plans
In this video, Tony Buss, CEO of ARAG UK, talks about how the business fared in 2023 and the ongoing integration of DAS UK, which was acquired by ARAG during the year.
Diary of an insurer: Zurich’s Amy Brettell
Amy Brettell, managing director of Zurich Municipal, brings together people from underwriting, claims, risk, finance, and the market to identify the actions that need to be taken due to emerging themes. In this article, Amy explains what a typical working week can entail as a managing director.
Insurance and artificial intelligence: Four emerging trends for 2024
If 2023 was the year AI captured headlines and demonstrated potential, what can we expect in the next year? What will be the impact of this exciting new technology? This blog covers four key trends we can expect to see around AI in the insurance business over the course of 2024 (and beyond).
Newsletter: The stress busting edition
Stress Awareness Month has been held for the last 32 years to raise awareness of the causes and cures for our modern-day stress epidemic. In this content, ARAG’s partners at Vita Health Group highlight the physical and mental impact of stress, and six simple ways to better manage stress.
Equipment breakdown insurance - five key benefits
As machinery, equipment and technologies have evolved, so too have the risks for businesses and organisations. Designed for insurance brokers, this whitepaper highlights the importance of equipment breakdown insurance in an unpredictable environment including five key benefits.
BPM insurance strategies: Four steps to better processes
Faced with a myriad of challenges, how can insurers find ways to improve efficiencies in their core processes? This blog highlights how insurers can adopt business process management for their core processes to streamline work and produce better results for customers.
Consumer Duty and customer experience: Pet insurance
As the pet insurance market continues to evolve, questions are being raised about whether pet insurers are doing enough to meet Consumer Duty obligations. This content highlights how Pet Check from CRIF can help pet insurers to meet their Consumer Duty obligations and offer fair value to customers.
Getting started with insurance modernisation
As the industry continues to increase its reliance on digital technology, insurers who haven’t identified a clear path to harnessing the benefits of modernisation will fall behind. This blog highlights three things leaders need to know as they embark on their insurance modernisation journey.