In this video, Jonathan Swift, Content Director at Insurance Post interviews Scott Field, Head of International Product at Duck Creek Technologies to discuss how evergreen technologies are the path to improving innovation and enhancing customer satisfaction within the insurance market.
In a dynamic marketplace, there’s a constant demand for small insurers to run their operations effectively and embrace new changes. This blog highlights how small insurers can strike a balance between the need to innovate and managing limited resources by focusing on three ideas to achieve success.
Getting new products to market is typically a time-consuming and drawn-out process for insurers. This blog highlights some of the hurdles which are hindering insurers’ product development plans and how Duck Creek’s approach can help product development go more quickly and smoothly.
The processing of insurer statements continues to rely heavily on manual processes on a monthly basis, causing a number of challenges around efficiency, accuracy and control. This content highlights eight common insurer statement challenges that insurance firms face on a monthly basis.
How to use intelligent automation to better understand and serve your customers, creating superior insurance experiences
This report, created with Computing.com, draws on exclusive interviews with technology leaders working in insurance, revealing what they’re doing with advanced analytics and intelligent automation and how they’re benefitting the customer.
In an Insurance Post webinar held on 25 May 2021, expert panellists discussed the benefits of evergreen systems. This blog highlights some of key points raised and why embracing evergreen systems is the path to reducing technical debt, improving innovation, and enhancing customer satisfaction.
New technologies are enabling full access to unstructured data and creating new opportunities within financial services. This report focuses on the emergence of open banking and open finance, and how companies can leverage customer data to fine-tune value propositions and improve risk management.
It’s imperative that insurers and brokers focus on educating customers about their insurance coverage. This video highlights how EXL’s Insurance Wallet empowers insurance advisors to review customers’ risk profiles, drive intelligent conversations about adequate coverage and improve cross-selling.
Recently, the FCA spotlight has turned to the insurance sector, focusing on CASS 5 obligations and client money calculations. This paper explores the key CASS 5 requirements, as outlined in the FCA’s handbook and other CASS regulations that affect firms operating within the insurance sector.
How insurer Old Mutual is moving the needle from efficiency to transformation with intelligent automation
In part two of Blue Prism’s interview with Old Mutual leaders, Tags Moodley and Kusheel Amritlall, they talk about moving through the Blue Prism waves of value towards business transformation, and their vision for the future insurance operating model.