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‘Stripped-back’ policies may lead to consumer confusion

Among the largest 10 car insurers, 60% now offer ‘essentials’ policies, as the sector pivots towards more budget-friendly options. This article explores how ‘stripped-back’ motor insurance policies may lead to greater consumer misunderstanding unless insurers begin to communicate clearer.

Human touch is essential for frictionless digital claims

As the claims process shifts towards end-to-end digital claims, where policyholders can easily file claims and manage them online, the insurance industry must be careful not to forget the importance of the human touch. This article considers the points in the process when human contact is required.

Four key takeaways from Insurance Post’s AI Summit

Insurance Post organised a conference for senior-level AI leaders from the UK’s largest insurance companies to discuss strategies for implementing AI, and the challenges and opportunities encountered in their transformation journeys. This article highlights the primary insights from the panels.

Verisk London 2024: Evolving fraud trends

In the third in a series of videos recorded at the Verisk Insurance Conference in London, Insurance Post editor Emma Ann Hughes met with industry experts to discuss fraud trends. This video highlights how AI is disrupting the claims lifecycle and how technology can be used to weed out fraudsters.

Verisk London 2024: Key takeaways

In the fourth and final video recorded at the Verisk Insurance Conference in London, Insurance Post content director Jonathan Swift spoke to delegates and speakers about the lessons they learned at this year’s event.

Q&A: Nigel Walsh, Google Cloud

In this article, the global head of insurance at Google Cloud, explains how insurance is moving from predict to prevent, and shares why providers will fall into two buckets when it comes to artificial intelligence over the next 12 months.

Verisk London 2024: Experience the possible

In the first in a series of videos recorded at the Verisk Insurance Conference in London, Insurance Post editor Emma Ann Hughes interviewed speakers and delegates about the transformative power of data, analytics, and artificial intelligence.