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Why home insurers must cut to the chase

Why has the cost of home insurance suddenly gone through the roof? The Guardian has been inundated with complaints about huge price rises, for building and contents cover. This article explains what is pushing up home insurance premiums.

Harnessing responsible AI in the insurance industry

With many businesses shifting to an online presence, the insurance industry has sought to prioritise digitisation and foster innovation with a view to encouraging stakeholder collaboration and driving growth. This article sheds light on how insurers can take advantage of AI in the right way.

Top benefits of claims process automation

Today’s policyholders expect fast and reliable insurance service tailored to their needs. This content sheds light on the power of connected claims and why leading insurers are turning to process automation to improve customer satisfaction and employee experience.

‘Stripped-back’ policies may lead to consumer confusion

Among the largest 10 car insurers, 60% now offer ‘essentials’ policies, as the sector pivots towards more budget-friendly options. This article explores how ‘stripped-back’ motor insurance policies may lead to greater consumer misunderstanding unless insurers begin to communicate clearer.

Human touch is essential for frictionless digital claims

As the claims process shifts towards end-to-end digital claims, where policyholders can easily file claims and manage them online, the insurance industry must be careful not to forget the importance of the human touch. This article considers the points in the process when human contact is required.

Four key takeaways from Insurance Post’s AI Summit

Insurance Post organised a conference for senior-level AI leaders from the UK’s largest insurance companies to discuss strategies for implementing AI, and the challenges and opportunities encountered in their transformation journeys. This article highlights the primary insights from the panels.

Verisk London 2024: Evolving fraud trends

In the third in a series of videos recorded at the Verisk Insurance Conference in London, Insurance Post editor Emma Ann Hughes met with industry experts to discuss fraud trends. This video highlights how AI is disrupting the claims lifecycle and how technology can be used to weed out fraudsters.