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Buzzwords vs capabilities: Deciphering insurance cloud solutions
Insurers can benefit from embracing SaaS insurance cloud solutions that streamline operations, enhance agility and provide reliable services. However, understanding the technical landscape can be challenging. This blog demystifies some of the buzzwords and clarifies the attributes of key frameworks.
Spotlight: Inclusive payment options are a must in a digital world
As insurers pursue the path to smoother digital journeys and payments, they risk losing customers who find themselves ‘digitally excluded’. This content highlights why innovation combined with inclusivity holds the key to maintaining customer trust and satisfaction within the insurance industry.
Why insurers armed with risk insights don't need to retreat
As climate change intensifies weather-driven natural catastrophes, Moses Ojeisekhoba, CEO of Swiss Re Global Clients and Solutions, argues sophisticated, data-driven risk insights are needed by society to both mitigate as well as adapt to evolving perils before our options narrow.
Biba’s Trudgill on working with the regulator
Undeniably, for many in the insurance broking sector the major influx of new regulation in recent years has been challenging. This article outlines how overtures between BIBA and the Financial Conduct Authority might ease brokers' uncertainty around regulation.
Spotlight: Effortless online journeys with a smooth payments system
Insurance customers parting with their hard-earned money don’t wish to be inconvenienced by delays, cancellations or avoidable issues. This spotlight highlights why payment systems are a vital part of the insurance transaction and the importance of a smooth online journey.
How to support insurance customers in vulnerable circumstances
The FCA’s review into how firms understand and respond to the needs of customers in vulnerable circumstances signals an important moment for the insurance industry. This article explains what insurance providers need to do to meet the FCA’s expectations.
How insurers should navigate supply chain disruption
For many businesses, supply chain disruption has become the norm, rather than an aberration, and this trend will likely continue. With supply chain disruption continuing, this article explores why companies need to prioritise resilience and proactive prevention measures beyond insurance reliance.
Spotlight: Is insurance ready to go multichannel on payments?
This content sheds light on Access PaySuite’s research on payments in the insurance Sector, the increasing importance of multichannel options and how insurers can ensure that all policyholders have access to secure and convenient payment options.
Bridging the insurance talent gap with AI
Today’s insurance industry is thriving with innovative technologies and next-generation products. But a shrinking headcount due to retiring baby boomers and a shortage of younger workers could jeopardise a bright future. This podcast explores how AI can help carriers bridge the insurance talent gap.
AI transformation: Unveiling its generative power with Microsoft and OpenAI
Insurtech has been revolutionised by advancements in AI technology, especially, Gen AI, which continues to transform underwriting, customer service and fraud detection. This podcast examines Microsoft’s partnership with OpenAI and how it continues to move Gen AI and its applications forward.