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Why AI won’t fully replace the human touch in insurance
Although AI will play a pivotal part in modernising cumbersome, legacy insurance practices, one thing it won’t fully replace is the human touch. This article highlights why a combination of AI technology and the human touch can redefine customer success within the insurance market.
How insurers can up their claims game
The often glib promises about speedy, hassle-free claims settlement could be catching up with the industry, as the FCA starts to ask serious questions about the promises being made, and the failures to live up to customer expectations. This article explores how insurers can up their claims game.
Unforeseen impact of generative AI on insurance
AI holds huge potential and is proliferating fast. However, little is known about how these mathematical neuron-based deep learning models really work. This article sheds light on why labelling everything as generative AI is confusing at best, and at worst could be a very dangerous mistake.
Navigating regulatory tides in P&C insurance
In an industry where regulations shift as quickly as the tides, property and casualty insurers across the EMEA region must adjust their course to navigate emerging rules on the horizon. This blog provides some top tips on how P&C insurers can navigate the regulatory tides.
Ireland construction trends: Industry report
HSB's report considers the key trends that are influencing Ireland’s construction market prospects and impacting construction insurance risks, from the small tool theft epidemic to the modern technologies which could enable the high demand for residential housing.
Insurance claims process automation: Three areas to automate
New and advanced technologies are paving the way for smoother, more efficient claims handling. Claims processing automation can streamline routine tasks, reduce risk of errors, and enhance customer satisfaction. This blog explores three key areas to focus on for effective automation.
How Covid changed travel insurance laid bare
Anna-Marie Duthie, insight consultant for general insurance at Defaqto, examines how the Covid-19 pandemic and price comparison websites have transformed travel insurance and explains why some providers are feeling the pressure of the Consumer Duty rules.
Overcoming the challenge of insuring self-driving vehicles
In May 2024 the Automated Vehicles Bill was passed to outline a legal framework for the use of self-driving cars. This article explains how the Automated Vehicles Bill could help ensure insurers have access to the data needed to insure self-driving vehicles.
Three things to look for in an automated underwriting system
Intelligent automation including AI can free up underwriters to focus on high-impact tasks. However, to provide meaningful improvements to the underwriting process, automation needs to be carried out effectively. This blog discusses three important requirements for a modern underwriting system.
The evolution of embedded insurance for growth
Embedded insurance is becoming a game-changer in the insurance industry, enabling insurers to meet modern consumer demands for convenience, personalisation, and seamless digital experiences. This eBook explains how insurers can leverage embedded insurance to seize new avenues for growth.