Technology Trends
1520 whitepapers and resources
Technology Trends
Special report: Motor insurance research 2019 - Expert view
With ADAS on the rise, insurers need to better understand these technologies, including their impact on safety and claims, to derive the greatest benefits from them. National Windscreens managing director Jan Teo highlights how education can play a greater role in achieving this.
Blog: How digital can help the pet insurance sector reach its full potential
The average cost of a pet claim is on the rise with payouts often exceeding premiums. However, insurers need not cut margins to remain profitable, with Mark Colonnese of Aquarium Software, pointing to the smart deployment of digital technology as key to becoming more efficient.
Orchestrating AI
Harvard Business Review Analytics Services and EXL surveyed over 500 professionals across multiple industries to learn how AI is being implemented, where companies are in their adoption of AI, and what outcomes they have been able to drive. This document provides the first look at our study data.
Are new data sources *sparking joy* for underwriting and claims?
Is new data positively impacting insurers and sparking joy? Or are these just more data points destined to be thrown out in the end? This article looks at the impact of new data sources and the implications for claims and underwriting.
Infographic: Claims telematics is your only true defence against increasing claims costs
Based on using a CaaS (Claims as a Service) product offering, this infographic highlights: three ways telematics reduces claims costs; how new technology can directly benefit loss ratio improvements; eight ways insurers benefit by improving claims processes.
Why are insurers ignoring data for escape of water claims?
According to the property insurance research compiled by Post and Verisk, three out of four insurers in the UK have seen increases in the frequency and cost of escape of water claims in the past two years. This short article outlines the factors behind the rising tide in escape of water claims.
Property insurance: Ordering data in
Property insurers continue to hang their success on the quality and use of data. In this article, Edward Murray looks at the benefits of using external data providers and why some peril risks have proven more popular in terms of being profiled at a more granular level than others.
Keeping pace with the pacesetters
Complexity and volatility have long been key elements in the world of risk, but a new wrinkle is emerging and is impacting the sharing economy: velocity. This article looks at the challenges associated with protecting sharing economy businesses with insurance policies in differing markets.
Prevent insurance fraud while improving customer experience
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.
Transforming property inspections for a leading P&C insurer
The property and casualty insurance industry is ripe for digital interventions across the entire lifecycle - sometimes in unexpected areas. This case study focuses on how a leading U.S. P&C insurer collaborated with EXL to transform its antiquated inspection process.