Strategy
1178 whitepapers and resources
Strategy
In-depth - Technology: How can you carve out a niche no one else is fishing in?
In this In-depth, Mike Crane, managing director, LV= Broker, looks at what brokers can do to differentiate themselves from the competition.
Chief transformation officer: A new role for today's P&C insurance CFO
Today, insurance CFOs sit shotgun to CEOs and are required to answer questions not only about what the company has done but how it will improve. This whitepaper focuses on why insurance needs transformation leaders and how CFOs can successfully step into a transformational role.
Supply chain focus: Aligning cultures when choosing partners
Choosing partners that can align with an insurer’s core values has arguably never been more important. In this article, Edward Murray looks at the factors supply chain managers now consider important when choosing the businesses with which they want to form long term relationships.
Customers at the center of P&C insurance innovation
Record-low volumes of new insurance shoppers, price competition among insurers, and emerging InsurTech disruptors have forced insurers into aggressive customer courtship mode. With customers at the center of P&C insurance innovation, this article focuses on three compelling innovation stories.
Global claims review: The top causes of corporate insurance losses
This report examines global developments in corporate insurance claims, highlighting the top causes of loss, and other trends. It also examines a number of industry-specific trends that will impact the claims landscape in future.
In-depth - Personal lines: The pursuit of leisure
Tapping into hobbies and sporting pursuits can result in profitable business for brokers, but any attractive niche is competitive. This in-depth highlights some specific opportunities available within the leisure market and how brokers can win and retain business.
Digital insurance Q&A: Leveraging customer journeys for better business results
Insurers need to engage, impress and innovate to stay relevant. Customer journeys are a tool that they can use to rethink and redesign - and achieve better business results. Here are the key takeaways from our webinar on Digital Insurance featuring Oliwia Berdak of Forrester Research.
Blog: Model behaviour for insurance risk prediction - destroying the myth of the magic funnel
In this blog post, Alan O’Loughlin, head of analytics and statistical modelling at Lexis Nexis Risk Solutions, highlights how insurers can gain a strategic advantage over their competitors by maximising their data models to create more intelligible insights.
Constructive conversations: Building customer-focused operations
In this article, Justin Gress, Director of Strategic Operations, North America Construction at AXA XL, explains the characteristics of a Target Operating Model and why it’s important for companies to have the right TOM in place in order to fuel growth, drive innovation and improve customer service.
Webinar: Digital insurance - Leveraging customer journeys for better business results
By watching this webinar you will learn: how customer journeys can become part of your design and delivery process; how you can begin your digitalisation effort; and the challenges in execution you need to be aware of.