Strategy
1182 whitepapers and resources
Strategy
Preparing for the next normal of work in insurance
This ebook explores what is next for the insurance workforce and what impact the accelerated use of intelligent automation and artificial intelligence will have on the industry.
Preparing for the insurance customer of the future
Set against evolving customer needs and the digital marketplace is the changing nature of insurance products. This whitepaper focuses on how insurers and brokers can meet the digital challenge and prepare for the customer of the future.
First impressions last: How to balance human touch and technology with smarter onboarding
In this webinar, an expert panel discuss the importance of making a great first impression with new insurance customers. Find out how insurance providers can leverage digital technology to improve first contact with new customers and make the onboarding process as smooth and engaging as possible.
Dynamic discussion: The end of insurance as we know it
‘The end of insurance as we know it’ is an international bestselling book that explains why the industry is experiencing foundational changes that are unprecedented. Renowned author, Rob Galbraith and Duck Creek's CMO, Scott Fitzgerald discuss how insurance leaders can gain a competitive edge.
Five ways insurance will change by 2025
This blog explores five ways insurance will change by 2025. Topics covered: achieving a joined-up customer understanding; transitioning from a digital business to an algorithmic business; risk prevention; tackling new fraudulent activity.
Inclusivity: No-one should face barriers when accessing insurance
With more and more customers buying insurance online, it’s important that insurers and their technology partners take social inclusion for people with disabilities as well as older and more vulnerable people into consideration when designing new tools and services. Read this blog to find out more.
Leveraging personalised insurance to meet customers' needs
A McKinsey & Company report states that “personalisation is the future of insurance marketing.” This blog focuses on the increasing importance of personalised insurance, the benefits of personalised insurance and how to develop a personalised insurance offering.
Leveraging digital to transform the customer journey
When thinking about claims and how operating models impact the customer journey, it is important to keep things simple – and digital. This was the key theme during the latest TINtech webinar. Read this blog to find out more.
Inclusivity: How can insurers lower barriers to access for those with mental health challenges?
Insurance can be daunting, from quotes to claims, and insurers need to work to make the process more accessible for the huge numbers of people experiencing mental health conditions. Read this blog to find out how insurers can lower barriers to access for those with mental health challenges.
Inclusivity: Why are changing demographics important for insurers?
Tech savvy boomers as well as Gen Z are transforming what remains of the traditional approach to buying insurance. This blog highlights the importance of changing demographics and how insurers can track buying habits of different generations.