Business Performance Management
401 whitepapers and resources
Business Performance Management
Insurance jobs: New era, new skills
How is the InsurTech revolution impacting the insurance industry’s workforce? This article outlines how the new wave of technological innovations are impacting the industry, what roles are vulnerable to automation, what skills are sought after in the digital insurance age and top tips for employees.
Deep, rich and meaningful – Insurers see data and analytics transforming their business
LexisNexis Risk Solutions released a comprehensive study on how digitisation is affecting the UK insurance market today. Based on the research, this whitepaper examines differing attitudes between personal lines motor and home insurers towards data enrichment.
Blockchain and the insurance industry
The Blockchain Insurance Industry Initiative ‘B3i’, of which Zurich was a founding member, was launched to examine the potential advantages blockchain technology could bring to the insurance industry. This article explores the various applications blockchain could serve for the insurance industry.
Claims transformation: How digital B2B payments can help insurers drive profits and reduce risk
Digital change is sweeping through the entire insurance industry, with the claims payment process also ripe for a digital overhaul. This report sheds light on the opportunities presented by digital transformation in the claims payment space.
Case study: Zurich UK launches claims transformation with Guidewire
Like many large insurers, Zurich UK’s growth led to a complex IT architecture made up of disparate legacy systems, with claims handlers working on 10 separate systems. This case study looks at how Zurich used Guidewire’s ClaimCenter® as a launch pad for an overarching claims transformation.
Connected consumer report 2017
While the nirvana for organisations is being able to deliver a fully-connected and highly-personal experience to consumers, the current reality is somewhat different. This report highlights a number of best practices and barriers to consider when connecting your customer experience.
Case study: How Aviva optimises its marketing campaigns with SAP Predictive Analytics
To achieve its goals in predictive analytics, Aviva needed a best-in-class solution that would equip it with significantly better modeling automation and allow new models to be created faster. This case study looks at how Aviva optimises its marketing campaigns with SAP Predictive Analytics.
Webinar: Insurance personalisation - Turning rhetoric into action
Personalisation has become one of the most frequently mentioned insurance ‘buzzwords’. Post in association with Salesforce recently hosted an interactive webinar to discuss whether the industry can match rhetoric with action by providing policyholders with a more personalised service.
How insurers can prepare for the digital revolution
Successful insurers are reimagining their business models, transforming business processes, and enabling their workforce to deliver new customer value and live outcomes in the digital economy. This paper explores the emerging trends and answers fundamental questions about the future of insurance.
Digital change is transforming the insurance industry & B2B payments
The insurance industry may historically have been largely hidebound by legacy IT, but change is afoot. This article briefly outlines how digital change is gathering speed in the B2B payments space and how insurers can benefit by improving their claims processes.