Business Performance Management
400 whitepapers and resources
Business Performance Management
Optal VANs success stories: How VANs work for customer, business and supplier
This content features four stories that demonstrate how Virtual Account Numbers (VANs) eliminate some of the biggest frustrations in B2B payments for four different user groups: insurance customers; Data Protection Officers; suppliers; online marketplaces.
Infographic: Practical AI
This Practical AI infographic focuses on how AI is being leveraged today and how it is attracting great interest, but very few companies are achieving breakthrough outcomes today.
Infographic: Human x Machine - Talent and the augmented workforce
This Human x Machine infographic focuses on AI’s ability to transform how work is done, how it is dependent upon how well a company can orchestrate its people and technology, and some key orchestration and operational challenges.
Definitive guide to next generation fraud prevention
This report explores how companies can leverage a next generation fraud prevention solution to stop more fraud while reducing costs and providing a positive user experience for trusted customers.
Claims as a Service: Your best defence against escalating claims costs
Learn about new claims-oriented services including the technology involved, the data and analysis available and the combined ratio improvements, cost savings and policyholder benefits possible.
Infographic: Claims telematics is your only true defence against increasing claims costs
Based on using a CaaS (Claims as a Service) product offering, this infographic highlights: three ways telematics reduces claims costs; how new technology can directly benefit loss ratio improvements; eight ways insurers benefit by improving claims processes.
Prevent insurance fraud while improving customer experience
In the insurance industry, user experience is paramount, yet this experience needs to be weighed against the realities of rising fraud. This industry brief highlights how insurers can meet the demands of catching fraudsters, authenticating good customers, and providing outstanding user experiences.
Transformation across the insurance lifecycle for better service and reduced cost
This case study focuses on how EXL worked with one of the world’s largest publicly traded P&C insurance firms to rapidly transform its insurance value chain, restoring profitability and establishing the insurer as a formidable digital-era competitor.
Digital intelligence: Achieving the promise of digital insurance
EXL’s research suggests that many organisations are struggling to generate the business value they expect as a result of digital transformation. This whitepaper focuses on how the insurance industry can leverage Digital Intelligence by bridging the gap between expectations and outcomes.
Value chain disruption in insurance: The road to insurance as a platform
This whitepaper explores the “need for speed” within the insurance market and how the speed of change across all industries is demanding a new approach to delighting customers and growing revenue.