Strategy
1176 whitepapers and resources
Strategy
Identifying the right tools for a better insurance customer experience
In an attempt to deliver the ultimate customer experience, insurance leaders are investing in new technologies to automate and accelerate processes. This seven step checklist explains the critical tools of process-targeted automation, so you can invest wisely and drive maximum results.
Risk convergence: How insurers can seize the initiative on privacy, cyber risk and operational resilience
Based on a recent webinar discussion where insurance risk and privacy leaders discussed the changing operational risk landscape, this article shares five critical learnings that insurers must apply, if they are to seize the initiative on privacy, cyber risk and operational resilience.
Guidewire's approach to predictive analytics, part one: The need for a comprehensive approach
Now is a good time for insurance companies to step back and re-evaluate the end-to-end process of getting value from predictive models, and to ask if we should be doing things differently. Part one of this blog series focuses on the need for a comprehensive approach to predictive analytics.
Spotlight - climate change: Aviation, carbon neutrality and the potential impact on the insurance market
Post’s climate change survey ranked aviation as the most significant industry that contributed to lowering carbon emissions during lockdown. This spotlight focuses on the link between climate change, aviation and carbon neutrality as well as the potential impact on the insurance market.
Climate change: The role of insurers in reducing carbon emissions
What role can the insurance industry play in reducing greenhouse gas emissions and the global carbon footprint as a response to climate change? This spotlight sheds light on the findings of Post’s climate change survey, carried out in conjunction with Kennedys.
Overcoming obstacles to intelligent automation adoption
If you’re innovating with intelligent automation in 2021, be prepared for the potential obstacles. This white paper examines the obstacles involved with planning and implementing automation technology, along with some common misconceptions about the technology’s capabilities and outcomes.
Innovation and HealthTech: Opportunities and challenges
Healthcare has been identified as a key focus area for insurers post Covid-19. This content sheds light on the specific innovations which are reshaping the customer healthcare journey and how insurers can provide products that reflect new customer expectations and flexible lifestyles.
How can insurers begin to address the challenge presented by unconnected and legacy technologies?
This article explores the challenges currently faced by insurers and where they need to begin in order to see improvements and quick wins when it comes to the customer journey.
Strategic review to drive reduction in expense ratios for commercial insurers
To stay competitive, insurers have an opportunity to thrive by strategically reviewing and controlling their expense ratios. This content sheds light on the major components of an insurer’s expense ratio and the levers available to influence the cost drivers and reduce expense ratios.
The joy of CX: Why better customer experience has so much appeal for the insurance industry
Limited touchpoints are making it difficult for insurers to build bonds with their customers. Based on input from industry leaders and 1,000 consumers, this whitepaper focuses on how insurers can improve the customer experience and the importance of providing a slick call centre experience.