Strategy
1189 whitepapers and resources
Strategy
How can insurers begin to address the challenge presented by unconnected and legacy technologies?
This article explores the challenges currently faced by insurers and where they need to begin in order to see improvements and quick wins when it comes to the customer journey.
Strategic review to drive reduction in expense ratios for commercial insurers
To stay competitive, insurers have an opportunity to thrive by strategically reviewing and controlling their expense ratios. This content sheds light on the major components of an insurer’s expense ratio and the levers available to influence the cost drivers and reduce expense ratios.
The joy of CX: Why better customer experience has so much appeal for the insurance industry
Limited touchpoints are making it difficult for insurers to build bonds with their customers. Based on input from industry leaders and 1,000 consumers, this whitepaper focuses on how insurers can improve the customer experience and the importance of providing a slick call centre experience.
Vlog with James Burton: Our place at the insurance ecosystem's centre, working with new data sources
In this video, James Burton, Senior Director of Product Management, UK & Ireland, Insurance, LexisNexis Risk Solutions, describes the recent steps the business has been taking to help connect the insurance ecosystem and enable insurers to access reliable data at the precise point of need.
Driving growth in the 'new normal': A blueprint for commercial broker success as we emerge from the Covid-19 pandemic
Covid-19 has undoubtedly impacted the UK SME sector and time will only tell by how much. This content examines the potential market for commercial brokers targeting SMEs in the UK today, the challenges faced by SMEs and how brokers can solve these challenges through added-value partnerships.
Managing claims surges in the digital age
Claims surges have been a frequent occurrence in recent years as events around the globe have hit insurers across multiple lines of business. This whitepaper focuses on how insurers can manage claims surges in the digital age by effectively using technology to complement frontline claims staff.
How insurance contributes towards financial inclusion and affordability
Financial inclusion, including affordability, is a core priority of regulators and businesses. This content highlights the repercussions of motor insurance policyholders opting for increased excesses and how insurers can check whether consumers can afford to pay for products and services.
Claiming the full benefits of intelligent automation in insurance
Many insurers are now adopting automation to streamline processes, but only a few have gone beyond their initial use cases and discovered the real potential of automation. This white paper looks at the specific areas in which an insurance company can reap the most benefits from automation.
How insurers can deliver the next generation claims operating model
With the claims function now the front runner in all large transformation agendas, this whitepaper focuses on the impact of Covid-19 upon the general insurance claims ecosystem and how insurers can deliver the next generation claims operating model.
How data and automation can support your customer's insurance journey
Today’s insurers are often challenged with needing to perform multiple tasks from finding customers and performing affordability checks through to identity verification and claims. This video highlights how insurers can streamline, automate and facilitate the entire customer journey.