Digital transformation
364 whitepapers and resources
Video: Insurer Old Mutual on technology-supported customer experience and business reinvention
In this video, Tags Moodley, Chief Customer Experience Director at Old Mutual talks through the organisation’s reinvention from a 176 year old company to a 24 month old start-up and how this technology-fuelled journey has helped the insurer to continuously improve its customer experience.
Achieving digital customer service transformation
Read this whitepaper to learn how to rethink service in the digital era and transform your approach to achieve proactive service and deliver seamless experiences for your customers.
Six steps to simplifying service
With an ever-increasing number of channels available and rapidly shifting customer expectations, achieving frictionless service isn’t easy. This guide provides six key steps for simplifying service experiences.
Creating a strategic advantage in insurance with intelligent automation
Going beyond what was possible with traditional RPA, intelligent automation is the strategic advantage you need in a competitive insurance landscape. This white paper will help to show how automation can be used as a strategic driver and critical tool in key areas of your business.
Case study: Aviva Italy creates customer portal for efficient digital services with Red Hat
This case study focuses on how Aviva Italy used Red Hat Fuse and worked with a Red Hat Advanced Business Partner to create the MyAviva portal as the first step of its digital transformation journey.
Core system modernisation: Time for a new roadmap
Insurance businesses depend on modernised core systems more than ever before. This analyst paper focuses on how modernising allows insurers to work better, faster, and smarter while improving the customer experience.
Four of the most demanding challenges facing the insurance sector right now and how to tackle them
This eBook looks at four of the most demanding challenges facing the insurance sector right now and how to tackle them.
A digital future - embracing evergreen technology
This article highlights how vital it is for insurers to upgrade their legacy systems and why a thorough understanding of IT spend and the real cost of grappling with outdated legacy systems is key to improving performance.
Blog: P&C insurers' 2021 priorities
Guidewire surveyed 97 specialists at property and casualty insurers to discover their top strategic imperatives. This blog highlights the top five strategic imperatives for property and casualty insurers in 2021.
Three steps of data-driven transformation - Accept, ask, & act
A new standard is emerging for how the insurance industry leverages data to fuel and guide their businesses. This blog provides three steps for insurers to follow to get started with their data transformation journeys.