Motor
199 whitepapers and resources
Motor
The case for outsourced FNOL: A guide for motor insurance brokers
The new FCA “price walking” regulations promise an end to the ‘race to the bottom’ and a shift towards improving customer service. This content focuses on how motor brokers can enhance claims processes to improve customer satisfaction, the importance of FNOL and five reasons to outsource FNOL.
Is it time to review your claims handling process?
Covid-19, Brexit and the FCA’s price walking ban have given insurance brokers food for thought about how to manage challenges in a way that improves customer service. This content focuses on why motor brokers should consider outsourcing claims handling processes to improve customer service.
Getting FNOL right
For motor insurers, early notification of an accident is paramount as it allows them to remain in control of the customer experience and control claims costs. This article highlights the importance of getting FNOL right and why a change in mindset is required to put the customer experience first.
The transition to electric vehicle insurance - what can brokers do to blossom in the ever evolving EV insurance market?
In this webinar, an expert panel discuss the opportunities for motor brokers to thrive in the EV insurance market and the steps brokers can take to ensure that products are fit for purpose as motorists transition to electric vehicles.
What makes usage-based insurance possible?
Usage-based insurance means ‘pay-how-you-drive’ and provides a way for motor insurance companies to set premiums based on individual driving habits. This blog provides a brief overview of technology adoption within Australia’s motor insurance market and what makes usage-based insurance possible.
Motor insurance fraud roundtable: Data and diligence, how can insurers combat any increase in criminal activity?
Insurance Post, in association with LexisNexis Risk Solutions, gathered experts together to discuss how issues such as ghost broking, the current limitations of benchmarking and fraud detection are pertinent to rooting out motor insurance fraud. This content provides a summary of the discussion.
Adapting motor to an 'electric' world
Brokers are looking at ways to make “service” a unique selling proposition following the FCA’s ban on price walking, as they look to stand out from the crowd. This article highlights how FNOL and claims management partners can support motor brokers in attracting and retaining customers.
Taking the temperature of the electric vehicle market
The motor insurance industry is currently in a state of flux following the FCA’s price walking ban and the market’s transition to electric and hybrid vehicles. This content sheds light on the emergence of the EV insurance market and the opportunities for motor brokers to stand out from the crowd.
Spotlight motor trends: The use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. This spotlight dissects the results and speaks to the market about the key findings.
Spotlight motor trends: Will telematics overtake traditions?
Many motor insurers still take a traditional approach to underwriting vehicle risks. With shifting driver habits increasing the demand for telematics, is the industry poised for change? Download this spotlight to find out more.