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Insurance Hound's Video Channel brings you the latest news, insights and product innovations shaping the industry's future.
EPL explained - Employment practices liability insurance
In this video, ARAG's Head of Sales and Marketing, Andy Talbot, talks about developments in the employment practices liability (EPL) market and explains the essential differences between EPL and standard commercial legal expenses insurance.
Video Q&A: Kingsbridge Insurance Brokers managing director Gary Williamson
At the BIBA conference in May, many heads were turned by the appearance of a hearse outside the venue in Manchester. In this video, Kingsbridge Insurance Brokers’ managing director Gary Williamson sheds light on why the vehicle was parked there and Kingsbridge’s future plans.
The Adiona insurtech story - Reimagining motor insurance with telematics, AI and SaaS
Adiona Insurance, whose motto is “fairness, transparency, and putting the customer first,” is a start-up UK-based motor insurtech. In this podcast, Adiona’s CEO, Paul Harvey, and CTO, Scott Thomson, discuss the insurtech’s innovative approach with Duck Creek’s Rob Savitsky and Drake Manning.
How do insurers – from the hottest insurtechs to the enterprise players level up?
In this webinar, an expert panel discuss the forces which are reshaping the insurance industry, how insurers/insurtechs can use emerging technologies to ‘level up’ and the opportunities for insurers/insurtechs to partner together to drive growth.
Working for ARAG - Emma Wilson
In this video, ATE Account Manager, Emma Wilson, talks about her skills and experience and why she wanted to join ARAG.
Digital customer service: Reinventing how insurance companies interact with and support their agents and policyholders
Digital customer service technology is enabling insurers to reinvent how they interact with and support agents and policyholders. This podcast discusses major takeaways from Rick DeLisi’s book he co-authored, ‘Digital customer service: Transforming customer experience for an on-screen world’.
Mistakes to avoid for a successful digital finance transformation
In this webinar, an expert panel discuss and share first-hand experiences from their finance transformation journeys. Topics covered include: how to avoid common mistakes; executing best practices; ensuring your finance department can act as a strategic partner to the business.
Webinar – Part two: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part two of this webinar, an expert panel provide practical advice to insurers on how to implement automation to achieve a seamless CX. Topics covered include: applying customer experience principles; building a business case to demonstrate ROI; balancing automation with human intervention.
Webinar – Part one: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part one of this webinar, an expert panel discuss how insurers can optimise the policy lifecycle and claims process to achieve a seamless CX. Topics covered include: maximising automation; using digital solutions to provide a seamless customer service; the danger of oversimplification in claims.
How can insurers leverage new technologies to level up with customer expectations and future-proof the industry?
Whether it is buying/renewing motor cover or watching the latest eight-part blockbuster drama, as far as consumers are concerned the journey should not be too dissimilar. In this webinar, an expert panel discuss how insurers can harness new technologies to level up and satisfy clients.