Strategy
1188 whitepapers and resources
Strategy
Finance transformation projects in insurance
A small percentage of insurers have already started their finance transformation journey and doubtless others will begin the journey in the coming years. This white paper sheds light on ten factors driving the need for finance transformation within insurance and how to ensure a smooth transition.
Engaging the power of two - Building a collaborative and connected workforce in financial services
Working together, human and digital workers can harness the power of two: ensuring that humans are freed from repetitive manual tasks to allow them to concentrate on higher value work. This content focuses on how to build a collaborative and connected workforce in financial services.
Video: Markerstudy Group saves £1 million on hardware using IGEL OS
To support its M&A growth strategy and deliver a ‘hybrid’ future, Markerstudy Group leveraged Citrix and IGEL OS. Watch this video to find out how Markerstudy saved in excess of £1 million on desktop equipment.
Supporting the move to a cloud general ledger
A strategic approach to cloud is critical for today’s digital finance departments. In this white paper we look at some of the risks inherent in a move to a cloud general ledger and profile two companies who have successfully mitigated these challenges.
Motor insurance: Acquiring and retaining the right customers in a post COVID-19 world
This white paper focuses on the impact of COVID-19 on motor insurance premiums, analysing how insurers may need to evolve business models to continue achieving growth. Download this content to discover the steps motor insurers can take to acquire and retain the right customers.
Insurance strategies and challenges: Using intelligent automation to enhance customer experience
Transforming customer experience for insurers can be a particular challenge because it encompasses touchpoints during the entire lifecycle of a policy. This blog provides some top tips and tactics for insurers using intelligent automation to enhance the customer experience.
Successful ingredients for digital insurance self service
Turning to digital channels has been attractive to some customers for a while. So now is perhaps a good time to take stock of how well digital self-service is working for insurers and their customers. This white paper highlights the successful ingredients for digital insurance self service.
Five ways for motor brokers to make claims their USP
By creating a seamless process where claims handling becomes their USP, brokers can differentiate themselves in a crowded, competitive market and retain customers for years to come. This guide explores five ways motor brokers can make claims their USP.
Insurance market facing changes in risk, regulation and customer expectations
Customer needs and expectations have shifted, risk regulation is changing and insurance providers need to keep pace through use of data. This blog highlights how data can help ensure the right cover is offered at the right price, and empower insurance providers to help customers mitigate risks.
Social inflation: A framework for action
Social inflation refers to an industry-wide rise in insurers’ claims costs over and above economic inflation. This white paper provides clarity to the concept and the trends which are distorting the market, before highlighting the work that is under way to help insurers understand their exposure.