Strategy
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Strategy
The future of financial services: Better customer experiences start with automation
After three years of uncertainty, consumers have shown extraordinary resilience by converting to a digital-first lifestyle. This report sheds light on the key findings from Salesforce’s global survey of financial services customers and how to leverage automation to keep customers happy and loyal.
Climate change: How will insurers be recognised by history?
Limiting global warming to 1.5°C is still possible. But here’s the bit you don’t hear talked about: The insurance industry has a pivotal role to play in making it happen. This content focuses on the industry’s unique position for mobilising capital to enable critical climate-related innovation.
Disrupt & innovate with artificial intelligence
As the insurance industry progresses in its adoption of artificial intelligence, it has become apparent that the capabilities provided by AI are a vital part for any insurer that aims to address customers’ demands and remain competitive. This blog highlights how AI is impacting four specific areas.
Assistance services: A great opportunity for insurers
An increased appetite for convenience and the rising likelihood of emergencies are fuelling consumer demand for assistance services. This content sheds light on how insurance companies can tap into this new opportunity and help customers in their time of need.
Is perception a barrier for insurance innovation?
With Covid-19 acting as a catalyst for change, the insurance industry changed many aspects of the customer experience, accelerated processes and removed many friction points. This content sheds light on traditional perceptions of insurance and how the industry can build on the progress made.
The digitalisation of the insurance tax landscape
This e-book serves as an expert guide to the evolving global insurance premium tax landscape, offering critical insights into the digitalisation of tax and what it means for insurers. Topics covered: IPT compliance; the outlook for captive insurers; the boom in insurtechs; digital transformation.
Schemes and delegated authority partners: The importance of the right chemistry
Responding to customers’ changing needs is the number one motivator for insurers in their approach to developing products with schemes and delegated authority partners. In this article, AXA UK’s Gary Head explains why the formula must be right to achieve long-term success.
IFRS 17: How can insurers prepare for the biggest change in insurance accounting in recent years?
Due to go live on 1st January 2023, IFRS 17 represents the biggest change in insurance accounting in recent years. This content highlights how insurers can overcome the challenges posed by cash flow matching, the benefits of automation and top tips to achieve compliance.
Wait, what? Consumers want to hear more from their insurers?
The global consumer insurance insights survey highlighted opportunities for insurers to fill the communication gap with consumers. Featuring a link to the full results and analysis, this short blog highlights why relevance and personalisation are critical.
Building trust in analytics: What role should insurers play?
As hidden bias in data and models comes under greater scrutiny, the integrity of analytic processes used by insurance companies is being called into question. This report focuses on the proactive steps the insurance industry can take to become a beacon for the ethical use of advanced analytics.