Business Intelligence
154 whitepapers and resources
Business Intelligence
Customer-centric differentiation in insurance: Meeting the data challenge
The insurance ecosystem, rocked by disruptive technological and competitive forces, has changed forever. Based on in-depth research, this report sheds light on how insurance companies are readying themselves for customer-centric differentiation.
In depth - Social Media: Where do insurers stand on the use of social media data?
In November, social media firm Facebook pulled the plug on Admiral’s flagship app First Car Quote within hours of its launch. This article studies the implications for insurers and their use of social media data.
The Fujitsu European financial services survey: Disruption in insurance isn't just a tall tale
This report focuses on how digital disruption is shaping the behaviour of insurance consumers and what they expect from their providers. The report highlights how insurers can benefit by meeting existing customer needs and anticipating their needs in the future.
Consumer vulnerability - How well is insurance responding?
This report represents the thoughts and ideas of the members of the CII’s Underwriting Faculty New Generation Group who were challenged to identify a project of their own choosing that they felt could help drive change in the insurance profession for the ultimate good of customers.
CII member economic outlook and Brexit survey: Economic, business and employment prospects for 2017
Confidence in the UK economy in 2017 has dropped to the lowest levels since 2011: the greatest one-year fall for each index since records began. Download this edition of the CII Member Survey for more information on attitudes towards future economic prospects and the impact of Brexit.
The Fujitsu European financial services survey 2016
In May 2016, Fujitsu launched one of their largest pieces of research; A New Pace of Change. This report summarises the findings taken from over 7,013 online interviews with insurance and banking consumers across Europe as well as 45 senior business decision makers within financial services.
Infographic: Research state of the broker nation - Digitalisation and the future
Accompanying part one of Post's state of the broker nation research sponsored by LV=, this infographic provides statistics on brokers' views on the impact of digitalisation, the value of social media, market disruption and the future of broking.
Research state of the broker nation: Digitalisation and the future
Post has revisited the broking sector to find out how digitalisation, regulation and professionalism are affecting the sector. In part one of the research study sponsored by LV=, Michèle Bacchus asks if brokers can survive the digital age.
Motor insurance consumer insights study 2016: Driverless cars - the road ahead
This whitepaper provides analysis of LexisNexis® Risk Solutions’ research study into the attitudes of over 1,000 UK motor insurance policyholders towards driverless cars.
Big data: A challenge and an opportunity for brokers
The rise in ‘big data’ could usher in a host of opportunities for insurers to expand their customer bases but it could also prove a test for brokers. This article studies the threats posed to brokers from ‘big data’ and highlights how brokers can still make themselves relevant in the digital world.