Business Intelligence
160 whitepapers and resources
Business Intelligence
The future of risk scoring
As the insurance industry innovates to adapt to the changing face of risk and consumer expectations, how can insurers expect to benefit from the move to embrace enriched intelligence from new data sources? This article sheds light on the future of risk scoring and the top five anticipated benefits.
Experts need innovative minds: How legal firms are innovating to respond to client demands
This report, produced by Travelers and The Lawyer, examines how UK law firms are innovating and what the challenges and obstacles to this are. The findings are based on a survey of over 150 UK law firms, ranging from the magic circle to sole practitioners.
Webinar: The digital insurer - meeting the needs of Millennials
Insurers need to be ready to take advantage of new technology to deepen their interactions and move to the next level of customer engagement. This webinar will explore how they can achieve this transition and what the future customer relationship will look like.
Capturing hearts, minds and market share: How connected insurers are improving customer retention
How can insurers keep – and hopefully even expand – diverse customer sets? What factors drive retention and loyalty? This report sheds light on customers' relationships with insurers, what they perceive as valuable and in what ways they would like to interact and obtain new services going forward.
Spring Budget 2017 – how will it affect businesses?
Philip Hammond took centre stage to deliver what will be the last ever Spring Budget. This article discusses what the Spring Budget 2017 could mean for brokers’ customers.
Infographic: Today's perceptions of driverless cars and the effect on tomorrow's insurers
This infographic illustrates UK motorists’ mixed attitudes towards driverless cars, perceived benefits and perceived drawbacks. Topics covered: safety benefits; pricing; concerns with using driverless cars in difficult weather conditions; preparing for a different insurance future.
Customer-centric differentiation in insurance: Meeting the data challenge
The insurance ecosystem, rocked by disruptive technological and competitive forces, has changed forever. Based on in-depth research, this report sheds light on how insurance companies are readying themselves for customer-centric differentiation.
In depth - Social Media: Where do insurers stand on the use of social media data?
In November, social media firm Facebook pulled the plug on Admiral’s flagship app First Car Quote within hours of its launch. This article studies the implications for insurers and their use of social media data.
The Fujitsu European financial services survey: Disruption in insurance isn't just a tall tale
This report focuses on how digital disruption is shaping the behaviour of insurance consumers and what they expect from their providers. The report highlights how insurers can benefit by meeting existing customer needs and anticipating their needs in the future.
Consumer vulnerability - How well is insurance responding?
This report represents the thoughts and ideas of the members of the CII’s Underwriting Faculty New Generation Group who were challenged to identify a project of their own choosing that they felt could help drive change in the insurance profession for the ultimate good of customers.