IT and Software Support
234 whitepapers and resources
IT and Software Support
The customer journey for insurance claimants
Making a claim against an insurance policy is a moment of truth for consumers. This whitepaper looks at the different stages of the claims process from the perspective of policyholders, common pain points and how insurers can smooth the claimant’s journey during four critical stages.
Customer success story: Grinnell Mutual Reinsurance Company
Grinnell Mutual Reinsurance Company’s underwriting and claims processes needed an overhaul, due to communication difficulties amongst teams. This case study highlights how the reinsurer leveraged case management solutions to transform its information-intensive underwriting and claims processes.
P&C claims in the digital era: Managing digital content and processes
This whitepaper sheds light on how leading P&C insurers are moving beyond the claims transaction and leveraging advanced technologies to create a new digital claims environment. The paper highlights the opportunities available for insurers to improve performance and enhance the customer experience.
Simplifying the first mile of insurance claims processing
This whitepaper covers generic challenges and options for process improvement in the insurance claims area. The paper looks at how insurers can smooth the process for policyholders and highlights five ways to improve the submission of claims documents.