Search results
How AI can transform insurance contact centres
The reputation of the industry, and its impact on customer attitude and behaviour, is a constant concern for many. This article explains how artificial intelligence technologies have the potential to revolutionise insurance contact centres, and address several challenges simultaneously.
Scale of insurers’ fight for tech talent laid bare
In August 2023, there were 549 job adverts on LinkedIn posted by insurance companies that featured the terms AI, data science, machine learning or automation. This article reveals, the amount of competition insurers face in attracting tech talent and the type of skills providers are hunting for.
Why AI is a critical requirement for an insurer
In this article, Patrick Hayward, consultant at Altus Consulting, explains why artificial intelligence will become a critical requirement rather than a nice-to-have for an insurer.
Could AI take the heat out of insurance in a changing climate?
In July 2023, the world experienced the warmest global temperature for 125,000 years. Climate change is happening, and it is already impacting all our lives. This article explores why better use of AI in the insurance industry will help it adapt to the challenges brought about by climate change.
ARAG's expanding business
In this video, ARAG UK CEO Tony Buss and COO Tony Coram talk about the company's 2023 acquisition of DAS UK and how the integration of the two legal expenses insurance and assistance business has progressed.
Driving efficiency, automation and competitiveness at scale in commercial lines insurance
Insurance Post in association with Insurants recently hosted a roundtable discussion where insurers and brokers discussed a number of pertinent and pressing questions relating to the use of automation and AI at scale in commercial lines insurance. This article provides a summary of the discussion.
Safeguarding construction plant and equipment: A guide to loss prevention
This document aims to provide a guide to the prevention of damage or theft of construction plant and equipment (CPE), raising awareness of some of the practical measures that can be implemented to ensure CPE is operated safely and stored securely.
Safeguarding contractors' small tools and equipment: A guide to loss prevention
The theft of small tools and equipment from construction sites is an ongoing concern for project stakeholders. This brief guide to loss prevention provides best practice guidance for preventing the theft of small tools and equipment from construction project sites and vehicles.
Impact of fraud reaches unprecedented UK levels
In the UK, the impact of fraud on individuals, businesses and the public sector has reached unprecedented levels. This content sheds light on the specific tools available to help insurers prevent and detect identity fraud as well as false application fraud.
Three examples of intelligent automation in insurance
Intelligent automation in insurance is a powerful tool that reduces human error and the need to perform repetitive tasks manually. This blog highlights three examples of intelligent automation in insurance and how insurers can deliver the high-speed customer experience today’s policyholders expect.