Shift Technology
Shift Technology delivers AI decisioning solutions to benefit the global insurance industry and its customers. Our products enable insurers to automate and optimize decisions from underwriting to claims, resulting in superior customer experiences, increased operational efficiency, and reduced costs. The future of insurance starts with Decisions Made Better. Learn more at www.shift-technology.com.
All content by Shift Technology
Customer satisfaction as a driver for policyholder retention - how does it work?
Insurance premiums are rising due to inflation, which typically drives down policyholder satisfaction. This blog discusses whether insurers can recover gains in customer satisfaction before their policyholders begin to decamp and how improving the claims experience can prevent churn.
Use AI to align complex claims with experienced adjusters
Claims handlers and adjusters have varying levels of experience and a range of specialties. This blog highlights how insurers can use AI to utilise these abilities most efficiently by aligning complex claims with experienced adjusters.
Customer story: Underwriting risk detection
This case study highlights how Shift’s AI detection solution enabled a European P&C insurer to improve its underwriting processes by identifying fraudulent or misrepresented policies in their portfolio.
Assurant customer story: Leveraging AI to detect and mitigate fraud
Assurant’s leadership knew that technologies such as AI powered fraud detection would become invaluable to insurance and began evaluating methods to become an industry innovator. This case study highlights how Assurant’s SIU team leveraged Shift’s powerful fraud detection AI to mitigate fraud.
Risk detection made better for underwriters
How can underwriters become empowered to make better decisions faster? Built on the Shift Insurance Decisioning Platform, the Underwriting Risk Detection product is powered by AI to help underwriters mitigate fraud, optimise pricing, and spot policy risk trends.
AI and digital transformation in insurance - considerations for P&C insurers
Insurers are concerned that their rivals will overtake them in the technological arms race – but they’re also concerned that bad actors will exploit new technology. This content focuses on how P&C insurers can navigate the opportunities and challenges presented by AI and digital transformation.
Shift technology insurance perspectives - Claims management
Claims specialists face making myriad decisions every day, yet the information they need to make the best decisions possible is often locked away in the various documents that drive the claims process. This content highlights the challenges facing claims specialists and how technology can help.
Busting ghost brokers with underwriting risk detection
Ghost brokers prey on individuals who seek low-cost insurance, who are familiar with the internet - but may be unfamiliar with how insurance works overall. This content explores the emergence of ghost brokers and how AI makes it much easier for insurers to detect ghost brokers and mitigate damage.
The past, present and future of AI in insurance
How can insurance companies apply artificial intelligence to processes currently dominated by human intervention? This white paper sheds light on how AI can be applied to benefit many different parts of the insurance business beyond claims and fraud.
How artificial intelligence is solving the challenges of premium leakage
New interest is gathering for technology to detect premium leakage and fraud at the point of underwriting. This report focuses on how artificial intelligence is helping insurers to solve the challenges of premium leakage.