FCA
132 whitepapers and resources
FCA
Vulnerable customers: Access at a price
How businesses treat vulnerable customers has been the subject of concentrated focus by the Financial Conduct Authority and insurance trade bodies over the past 12 months. Insurers deny giving disabled customers a raw deal, but could they be doing more? Post’s article investigates.
CII policy briefing: Strengthening individual accountability in insurance - SIMR, conduct rules and approved persons
The PRA and FCA have published a number of policy statements and consultation papers relating to the forthcoming Senior Insurance Managers Regime (SIMR). This CII policy briefing provides an overview of the final rules and includes a 2016 timeline of events.
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