EXL
EXL is a global analytics and digital solutions company that partners with clients to improve business outcomes and unlock growth. Bringing together deep domain expertise with robust data, powerful analytics, cloud, and AI, we create agile, scalable solutions and execute complex operations for the world’s leading corporations in industries including insurance, healthcare, banking and financial services, media, and retail, among others. Focused on driving faster decision-making and transforming operating models, EXL was founded on the core values of innovation, collaboration, excellence, integrity and respect. Headquartered in New York, our team is over 50,000 strong, with more than 50 offices spanning six continents.
All content by EXL
Leveraging weather data for FNOL call volume management at insurance contact centers
One of the top challenges insurers face is increasing the efficiency of FNOL processes, especially during adverse weather events. This content looks at how insurers can leverage weather data to predict the inflow of claim-related calls, resulting in higher customer satisfaction among policyholders.
Turning around automation: Five factors to drive success & maximise automation ROI
There’s a lot of hyper commentary about RPA, but in reality it’s not going away, it’s just evolved. This whitepaper looks at how organisations can leverage the benefits of automation by focusing on five factors to drive success.
Special report: The future of personal lines
Having grown up in the digital age, the next generation of insurance customers will have very different expectations to previous generations. Based on the findings of our Personal Lines Survey, this report explores what the industry needs to do to future proof itself and meet these evolving needs.
GDPR 2.0: One year later
One year on from the GDPR deadline and aligned to recent advice from the ICO, organisations are moving beyond minimum baseline compliance to a more integrated approach. This booklet sheds light on how EXL has worked with and assisted insurers and brokers on their compliance transformation journeys.
Special report: The future of personal lines - An expert view
The insurance industry needs to understand the demands of its future customers if it is to meet their expectations. EXL’s head of UK and Europe and SVP Insurance, Nigel Edwards explains how smarter insurers will adopt personalisation and a frictionless purchasing and servicing experience to win out.
Physical records retention and destruction: Leveraging GDPR compliance as a catalyst for digital transformation
Appropriate retention and destruction of data is a key component of an effective GDPR and data privacy compliance framework. This infographic illustrates how EXL’s end to end solution can help organisations overcome the problems associated with physical records retention and destruction.
Infographic: Ethics and bias - Managing accuracy and morality in AI
This Ethics and bias infographic focuses on how companies must combat bias within data and algorithms that could skew insights and impact consumers, and manage accuracy and morality in AI.
Infographic: Practical AI
This Practical AI infographic focuses on how AI is being leveraged today and how it is attracting great interest, but very few companies are achieving breakthrough outcomes today.
Infographic: Human x Machine - Talent and the augmented workforce
This Human x Machine infographic focuses on AI’s ability to transform how work is done, how it is dependent upon how well a company can orchestrate its people and technology, and some key orchestration and operational challenges.
Infographic: AI tomorrow - How AI changes the future of work
This AI tomorrow infographic focuses on AI’s future impact on business, jobs, areas where it can be applied and outcomes companies largely anticipate, with more than half of companies expecting AI to deliver operational and CX outcomes in three years.