Duck Creek Technologies
We are Duck Creek.
We give insurers a genuine path to the future with advanced technology grounded in decades of industry expertise, responsive to the unique challenges of each insurer, and shaped by the day-to-day of human behaviour.
We believe that technology should empower ingenuity, rather than replace it. Our solutions are inspired by scenarios, not screens, to accommodate variability and make room for creativity. We strive for outcomes that are immediately felt and need little explanation – where highly-customised environments flow seamlessly into how you think and work, and deep technical complexity is experienced as a moment of radical simplicity.
We are sustained by a persistent curiosity that isn’t afraid to challenge the norms of this industry – that believes the version for tomorrow needs not be tied to the legacy of today – and it is our job to get you there a little sooner.
We are in the business of technology, but we also know that technology is a means to a bigger, more hopeful purpose – to incubate the ideas that will make insurers faster, smarter and stronger; to enable people to realise their full potential; and to insurer the possible, today and tomorrow.
All content by Duck Creek Technologies
The content conundrum: Humanised insurance is as varied as humanity
In order to support humanised insurance, we must understand some key facets of humanity. This blog highlights the conundrum of insurance automation for a software provider and why humanised insurance is as varied as humanity.
Case study: Regional property insurer
This case study explores how a regional property insurer’s partnership with LTIMindtree and Duck Creek led to the launch of a direct-to-consumer channel for personal lines homeowners’ products, allowing for a true multi-channel experience for their customers.
Seven signs your customer engagements are producing unhappy policyholders
Insurers are tasked with the challenge of engaging effectively with customers as they journey through the policy lifecycle. This content sheds light on seven performance indicators that can often signal if an insurer’s customer engagement and communication strategy is working.
Reinsurance management: The biggest risk in insurance?
Reinsurance is a vital function, empowering insurers to offer more coverage to more customers at a more competitive price. This white paper sheds light on why antiquated reinsurance management methods may be the biggest factor limiting insurers’ reinsurance program success and business performance.
Customer success story: Saxon Insurance becomes a virtual carrier
Saxon Insurance serves the Cayman Islands community, which is comprised of approximately 50,000 inhabitants. This case study sheds light on how Duck Creek helped Saxon Insurance transform from an old insurance company that had very little market share into a true virtual carrier.
Insurance innovators Nordics roundtable: Seizing the ecosystem opportunity
Trust, value and flexibility are the key principles shaping embedded insurance offerings in the Nordics. This content provides a summary of a recent roundtable discussion where 12 senior insurance executives based in the Nordic region spoke freely and openly about the marketplace.
Adapting to the Post-Covid landscape: Self service insurance solutions
The insurance industry has seen a shift in customer preference towards self-service portals, due to the rapid rise of tech-savvy customers. This blog discusses four ways insurers can pave the way for improved self-service options in the insurance industry.
Infographic: Global consumer insurance insights 2023
The 2023 Global consumer insurance insights survey gathered in-depth feedback from over 2,000 insurance consumers across 13 countries, delving deep into their purchasing habits, and openness to new products and communication methods from insurers. This infographic highlights the key findings.
Building humanised experiences together
This workbook is designed to give insurers the opportunity to develop a plan to create humanised experiences. By completing the workbook, you will gain insight into both where your customer experience is at its best, and where your customer experience is letting the customer down.
Defining humanised insurance technology
How can the insurance industry provide customer experiences that are empathetic and experiences that connect people with higher levels of engagement? This blog highlights how insurers can provide humanised insurance experiences through the use of humanised insurance technology.