Duck Creek Technologies
We are Duck Creek.
We give insurers a genuine path to the future with advanced technology grounded in decades of industry expertise, responsive to the unique challenges of each insurer, and shaped by the day-to-day of human behaviour.
We believe that technology should empower ingenuity, rather than replace it. Our solutions are inspired by scenarios, not screens, to accommodate variability and make room for creativity. We strive for outcomes that are immediately felt and need little explanation – where highly-customised environments flow seamlessly into how you think and work, and deep technical complexity is experienced as a moment of radical simplicity.
We are sustained by a persistent curiosity that isn’t afraid to challenge the norms of this industry – that believes the version for tomorrow needs not be tied to the legacy of today – and it is our job to get you there a little sooner.
We are in the business of technology, but we also know that technology is a means to a bigger, more hopeful purpose – to incubate the ideas that will make insurers faster, smarter and stronger; to enable people to realise their full potential; and to insurer the possible, today and tomorrow.
All content by Duck Creek Technologies
Claims management: Managing content in a mobile world
The proliferation of mobile devices represent great opportunities for insurers to better meet claimants where they want to during their time of need. This podcast discusses the impact of mobile on claims processing and how insures can provide excellent customer service when it’s needed most.
The customer in control
At an exclusive roundtable, executives from leading insurance providers discussed the results of an independent survey, where 2000 consumers highlighted their experience with insurance companies. This report sheds light on the changing nature of insurance and how to build deeper customer engagement.
Stay evergreen: Opportunities to respond to consumer preferences in the UK
Results from the Global consumer insurance insights survey revealed that consumers from the UK and Republic of Ireland are least likely to have interacted with their insurer over the course of a year compared to the global market. This short blog highlights the opportunities to change this.
Global consumer insurance insights
Based on feedback from 2,000 insurance consumers from around the world, this whitepaper sheds light on what P&C insurers are doing well, consumer buying preferences and five central calls to action for the insurance market to take in 2022.
The importance of hearing the consumer voice
Listening to consumers is the most direct way of getting specific feedback – not just about their problems and challenges, but what they like about your products too. This blog highlights why the best insurance businesses are the best listeners and why claims communication is critical.
Insurance consumers are into innovation. Are you?
Results from the Global consumer insurance insights survey offer tantalising insights for insurers looking to hone in on consumer needs. With consumers showing strong interest in innovative add-on products and usage-based insurance, this blog highlights the opportunities for insurers.
Digital customer service: Reinventing how insurance companies interact with and support their agents and policyholders
Digital customer service technology is enabling insurers to reinvent how they interact with and support agents and policyholders. This podcast discusses major takeaways from Rick DeLisi’s book he co-authored, ‘Digital customer service: Transforming customer experience for an on-screen world’.
Five things you need to know about the global consumer insurance insights survey
The results are in and the analysis has taken place. In this blog, Shreyas Vasanthkumar, managing director EMEA at Duck Creek Technologies, highlights the calls to action for insurers, brokers and third parties following the Global consumer insurance insights survey.
Infographic: Global consumer insurance insights
Duck Creek Technologies asked 2,000 global insurance consumers what they feel insurers are doing well, what their buying preferences are, and in what areas the industry can improve. This infographic highlights strategic opportunities for insurers aspiring to provide the best customer experience.
Why multinational insurers are embracing low-code core systems
How can insurers react to new market trends and evolving customer expectations more nimbly, but still be confident in the security and robustness of their core systems? This blog takes a look at why multinational, multi-line insurance companies are embracing low-code core systems.