Genpact
We work with more than 200 insurers across the globe to make transformation a reality. They trust our claims, underwriting, and finance experts to improve experiences from the customer through to the back office, and from the first process all the way through to the last.
What’s behind our successful record? Deep insurance domain, digital, and process improvement expertise that allows us to orchestrate transformation seamlessly. We fuse fragmented and siloed platforms to create flexible, scalable processes. We embed workflow automation and advanced analytics that make our clients’ businesses faster and smarter. And at the heart of it all is Genpact Cora, our AI-based digital business platform that brings our strategy to life with modules that solve specific claims and underwriting challenges.
With more than 20 years’ experience running insurance operations, we understand our clients’ priorities. We know their focus is on customer acquisition, healthy combined ratios, risk management, and pricing. So, we focus on these factors, and the drivers behind them, to improve and sustain core metrics.
Visit www.genpact.com/industries/insurance for more insurance insights.
All content by Genpact
Building economic resilience for your business
Faced with various challenges, global organisations are operating in a world of immense unpredictability which has only been exacerbated by the Coronavirus pandemic. This content focuses on the five traits that can help companies survive in uncertain times and thrive in the future.
Covid-19: Solutions for business resilience
Few businesses could have foreseen or planned for the impact of Coronavirus. This content focuses on how businesses can mitigate the immediate impact of Coronavirus whilst also preparing for the future.
Making the case for digital in claims
With insurers facing significant headwinds, claims leaders must make a strong business case for digital investment. Based on research conducted by Genpact, this content focuses on how claims leaders can leverage the full potential of advanced technologies and how they support claims priorities.
Can auto technology win the war against distracted driving?
Distracted driving is a growing problem, and stringent law enforcement and public awareness campaigns can only do so much to reduce it. This content focuses on the various technologies which can be harnessed to improve road safety and benefit both insurance providers and their customers.
The future for captives: A strategic global business service model
It's getting harder to remain a captive. Income is down, CAT losses are up, and customers are demanding new forms of interaction which necessitate investments in digital technologies. This content looks at how captives can leverage specific digital technologies to address global challenges.
The dawn of the age of AI in insurance
Artificial intelligence (AI) will change the face of the insurance industry. This report explores the rise of AI across the industry, the use cases that will revolutionise claims and underwriting, and how insurers can overcome the challenges when implementing this game-changing technology.
Video: AI in insurance - Transforming customer relationships
Artificial intelligence will transform the insurance industry. In this video, Sasha Sanyal, Genpact's global business leader for insurance, discusses how insurers are using AI to impress and retain their customers.
Insurance in the Age of Instinct
Genpact partnered with The Future Laboratory to understand the world insurers will operate in tomorrow. This report lays out the significant shifts insurers must make to succeed in this changing world, whilst adapting to new technologies, emerging risks and constantly changing consumer behaviours.