The Financial Conduct Authority is the conduct regulator for 59,000 financial services firms and financial markets in the UK and the prudential supervisor for 49,000 firms, setting specific standards for 19,000 firms.
This guidance sets out our expectations for insurers and insurance intermediaries when handling claims and complaints for business interruption policies during the test case brought by the FCA.
The FCA’s interim report sets out concerns about how pricing in the home and motor insurance markets leads to consumers who do not switch or negotiate with their provider paying high prices for their insurance. This report also sets out some potential remedies to tackle concerns about pricing.
This report sets out the key findings of the FCA’s thematic work on the pricing practices of household insurance firms. It then details our expectations of firms and our next steps.
Cyber attacks are increasing in number, scale and sophistication, and pose a threat to all financial services firms. Is your firm capable of defending itself against cyber attacks? This infographic highlights effective cyber security practices and what you should do in the event of an attack.
This policy statement includes final rules and guidance on payment protection insurance (PPI) complaints. It completes the consultation process we began in consultation paper 15/39 and continued in consultation paper 16/20.
This report provides the findings from the FCA’s thematic review into general insurance intermediaries’ professional indemnity. The review was performed to evaluate the individual policies purchased by a sample of firms to assess whether they complied with the requirements in the FCA’s handbook.
This consultation paper opens up discussions on the funding of the Financial Services Compensation Scheme (FSCS) and consults on a number of specific changes to the scheme rules.
We have had concerns about poor consumer outcomes arising from pricing practices at the point of renewal in general insurance. This policy statement reports on the main issues arising from consultation paper 15/41, 'Increasing transparency and engagement at renewal in general insurance markets'.
This report sets out the findings from our thematic review of principal firms and their appointed representatives in the general insurance sector. The review focused on principal firms’ understanding of their responsibilities for their appointed representatives and oversight of their activities.
Rules and guidance on payment protection insurance complaints: feedback on CP15/39 and further consultation
This FCA paper outlines feedback received on our proposals in CP15/39, gives responses to that feedback, highlights areas where we have amended our proposals because of feedback, sets out revised proposed rules and guidance reflecting those amendments and outlines what happens next.