The Chartered Institute of Loss Adjusters is a members' institute and not a trade body. Whilst the majority of members are employed by loss adjusting companies, many now work for Insurers, Insurance Brokers, Risk and Claims Management companies or major private and public companies. Many also act as claims advisers to policy holders in all sectors.

The Institute plays a pivotal role in leading the profession in the UK and overseas. With the backing of its members it ensures that the profession receives the high profile recognition it deserves. The Institute is self-regulating and totally committed to its core values of standard setting, examination and professional conduct. The Institute helps to shape the future of the profession. Its Committees and Specialist Interest Groups address key issues facing members and act as hubs disseminating information. It also has regular contact with National and European Government bodies and other insurance and business associations.

In recognising that firms increasingly need to work with professionals from other sectors, the Charter allows multi-disciplinary firms to carry the title Chartered Loss Adjusters and individual members have full qualification portability and can retain designatory letters letters subject to Charter requirements. This ensures that adjusters can offer the widest possible range of services to clients in whichever area they operate.

The standards of professionalism and integrity demanded by the Institute have led to its members being respected throughout the insurance world.


CILA Claims Focus: January 2015

Produced by the CILA, the latest issue of Claims Focus focuses on legal perspective on fraud and lessons learnt from fires involving photovoltaic systems. Plus is loss adjusting perceived to be a profession or a commodity?

CILA Claims Focus: May 2014

This issue of Claims Focus provides a legal perspective on breach of alarm conditions and assesses the impact of the Technology and Construction Court's decision in relation to cases concerning Network Rail Infrastructure. Plus building information modelling and reflections from South East Asia.

CILA Claims Focus: March 2014

On 12th February 2014, David Cameron announced a scheme to provide grants of up to £5,000 to homeowners and businesses hit by the recent floods. This issue of Claims Focus focuses on UK floods and funding from Government, plus fire in the UK and the effects of smoke.

CILA Claims Focus: July 2013

This issue of Claims Focus previews the upcoming CILA annual conference, provides advice to members taking exams and offers an insight into the benefits of accreditation. The issue also studies how to manage environmental claims.

CILA Claims Focus: March 2013

Produces by the CILA, this newsletter provides a snapshot of the latest developments within the claims field. This issue studies whether the claims industry has lost the art of negotiation, plus where now for fast track injury claims? It also covers news from within the CILA.