Claims
465 whitepapers and resources
Claims
Improving customer trust in quality data
This content explores the most important findings from the Insurance Post Fraud Survey Report 2022. Not least the significant concerns held amongst members of the insurance community about the uptick in opportunistic fraud resulting from prevailing economic conditions.
AI and digital transformation in insurance - considerations for P&C insurers
Insurers are concerned that their rivals will overtake them in the technological arms race – but they’re also concerned that bad actors will exploit new technology. This content focuses on how P&C insurers can navigate the opportunities and challenges presented by AI and digital transformation.
Shift technology insurance perspectives - Claims management
Claims specialists face making myriad decisions every day, yet the information they need to make the best decisions possible is often locked away in the various documents that drive the claims process. This content highlights the challenges facing claims specialists and how technology can help.
Insurance claims research: The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. This content explores how much progress is being made to achieve this goal.
The past, present and future of AI in insurance
How can insurance companies apply artificial intelligence to processes currently dominated by human intervention? This white paper sheds light on how AI can be applied to benefit many different parts of the insurance business beyond claims and fraud.
Tech trends video: Robots
Customer service bots were just the beginning. In this video, Laura Drabik, chief evangelist at Guidewire Software explains why a growing number of insurers are investing in robots to quickly transmit images and intel back to claims offices without sending adjusters into potentially dangerous…
The future for directors' & officers' cover
This article explores how the D&O insurance market is developing and how factors such as Russian sanctions are driving change in this highly specialist market.
Video: Prospects of success
In this video, ARAG's Claims Operations Manager, Heather Wilmot, and In-house Counsel, Hector Stamboulieh, discuss the 'prospects of success' clause and why it is essential to the availability and affordability of legal expenses insurance.
Infographic: Intelligent decisioning - turning a simple claim into a touchless claim
Even a “simple” claim may contain complexities that force automated systems to escalate, tying up claims adjusters as they work to verify minor details. This infographic highlights how intelligent decisioning reduces workloads and creates truly touchless claims.
The rise of parametric insurance
Parametric insurance is characterised by offering predefined pay-outs that will be paid based on predetermined events or parameters taking place, regardless of the actual loss caused. This blog sheds light on the rise of parametric insurance, areas it can be applied and the benefits for insurers.