Claims
454 whitepapers and resources
Claims
Claiming loyalty: An insight into consumer attitudes towards insurance in the UK
Do customers feel valued by insurance providers or brokers? Love2shop conducted a survey to find out what UK consumers think about insurance and what motivates them. This content sheds light on the key findings including the power of rewards for responsible behaviour.
Insurers should stop boasting about paying 99% of claims
Insurers need to stop advertising themselves as being a panacea and be honest with customers if the industry is to be trusted, according to James Daley, managing director of Fairer Finance. Read this article to find out more.
Why claims don’t get better with age
Some things get better with time – fine wine, cheese, whiskey – but not vehicle claims. In this article, Bill Brower, vice president of industry relations at Solera, explains why touchless claims could prevent the collateral damage caused by a claim failing to be quickly attended to.
Blog: How to improve claims processes
Claims service is not in a good place at the moment and it is brokers who are having to pick up the slack. That is the view of Movo Partnership's head of claims Liz Tytler, who suggests the right people, process and technology would go a long way to improving things. Read this blog to find out more.
Calculate your insurance claims automation maturity
Submitting a claim is often characterised as the critical “moment of truth” for insurers and their customers. Automation can help maximise human touch, streamline processes and improve the customer experience. Find out in two minutes how automated and competitive your claims process is.
Modernising claims and enabling a digital ecosystem: How insurers can expedite claims handling
There’s no question that digital transformation has arrived. Should insurers prioritise a bespoke customer experience on the front end, or focus on back-end operations to reduce claims leakage? This content highlights how insurers can deliver the best of both worlds with a modern claims experience.
Five pillars for a connected insurance and modern customer experience
From cross-functional collaboration to connected claims and connected underwriting, connectivity holds the key to digital transformation and an improved customer experience. This content sheds light on five pillars for a connected insurance and modern customer experience.
How to attract fresh talent to the loss adjusting industry
There is an ongoing war for talent in the loss adjusting industry. In this article, Sonya Tolson, chief people officer of McLarens, examines the steps the loss adjusting industry needs to take to have a broader appeal while continuing to attract senior adjusters.
Speeding up the search for ATE cover
The market for ATE insurance to cover the costs in non-injury cases is growing rapidly. This blog sheds light on ARAG’s market-leading Recourse Options policy for commercial contract disputes and how the Accelerate platform speeds up the process of finding the best policy for a client’s claim.
Meeting the challenge of avoiding underinsurance in HNW properties
Amid inflation and irregular surveying, high-net-worth buildings are potentially more at risk of underinsurance than ever before. This article outlines how brokers can help clients to reduce this risk.