Claims
462 whitepapers and resources
Claims
Insurance Taskmaster: Insuring the Titanic (1912)
Can six industry rising stars solve some of the biggest historic challenges faced by the market? In this episode, contestants are catapulted back to January 1912 as they seek to help Willis Faber & Co’s Wilfred Green find comprehensive cover for a new ‘unsinkable’ liner called the Titanic.
Eight types of errors and omissions claims
In this article, Coalition's technology errors & omissions department shares eight examples of professional risks and how they could result in claims.
Half a million claims in broken tribunal system
The fundamental problems in the employment tribunal system exposed during the pandemic have not been resolved, according to analysis of the latest tribunal figures released by His Majesty’s Courts and Tribunal Service. Read this blog to find out more.
Infographic: Policyholders want a superior claims experience
This infographic sheds light on policyholder feedback about their claims experiences, the factors influencing claims satisfaction levels and why insurers are turning to multi-party communication hubs to raise claims satisfaction scores.
Customer story: AXA Switzerland is detecting fraudulent claims in real-time using AI
AXA Switzerland needed a solution that could ensure a fast and easy claims process while stopping fraud, a challenging combination. This case study focuses on how AXA Switzerland leveraged Shift Claims Fraud Detection, to detect fraudulent claims in real-time using AI.
Dance v East Kent University Hospitals NHS Foundation Trust 2022
The case of Dance v East Kent University Hospitals NHS Foundation Trust 2022 provides some useful points in relation to recoverability of ATE premiums in clinical negligence (CN) cases. Read this short blog to find out more.
Changes to CPR 44
The Civil Procedure Rule Committee has announced that certain critical amendments to the QOCS rules come into force for all personal injury and clinical negligence claims issued from 6 April 2023. This short blog highlights the latest changes.
Embedded insurance: Protecting the gap
Embedded insurance is receiving some hype, with claims that it could help bolster the industry by closing the protection gap while simultaneously creating the potential for lower-cost distribution. This content sheds light on the latest developments and the implications for insurance providers.
Power of the collective: Singapore insurers unite to fight fraud
Insurers across Singapore have joined forces as part of the General Insurance Association (GIA) to detect and disrupt fraud. This customer story highlights how GIA’s member insurers use Shift’s unique AI-powered technology to analyse travel and motor claims in Singapore for fraud indicators.
Personalising the policy owner's experience throughout the policy lifecycle
The insurance policy lifecycle can have many stages, and when it comes to personalising experiences, policy sales, underwriting and claims offer some exciting opportunities. This blog highlights how insurers can personalise the policyholder experience throughout the policy lifecycle.