Claims
465 whitepapers and resources
Claims
Welcoming greater broker involvement with loss adjusters
The claim is the moment of truth, the sole reason anyone buys an insurance policy. David Ross, executive director, Chartered Institute of Loss Adjusters, discusses the drive to have the majority of members achieve chartered status and why brokers are working their way into the world of claims.
Alternative ways to resolve tenancy disputes
Alternative dispute resolution has been on something of a rollercoaster ride in recent years. While formal mediation meetings come first to mind, numerous ADR mechanisms have been developed to suit different legal processes. This blog highlights alternative ways to resolve tenancy disputes.
Digital claims - how can insurers best reap the benefits of digital claims for customers?
Digital claims processing offers significant benefits for insurers and policyholders. This article provides a summary of a recent roundtable discussion, where claims specialists discussed how insurers can keep up the momentum and provide a best-in-class experience for an online claims journey.
Blog: Feedback from UK pet insurance buyers
Duck Creek Technologies recently surveyed pet insurance buyers in the UK about their feelings on pet insurance pricing, availability, products and service offering. This blog reflects on the feedback provided by pet insurance buyers and the opportunities for pet insurers to meet customers' needs.
Claims decisioning - the missing ingredient for P&C insurers
Insurers have invested millions in automation technologies, yet OCR and RPA still don’t deliver much in the way of expense reduction. This blog highlights how AI-based decisioning helps insurers’ existing technology investments process claims without calling for human assistance at the first hurdle.
Top trends in property and casualty insurance 2023
In 2023 and into the foreseeable future, P&C insurers will strategically prioritise digital transformation initiatives to strengthen their capabilities and navigate challenging macroeconomic volatility. This report focuses on the drivers, opportunities and risks shaping the P&C insurance industry.
Other industries are investing heavily in AI - what can insurers learn from them?
In 2022, 25% of insurers will report widespread adoption of artificial intelligence. This blog highlights what insurers can learn about AI adoption from the automotive, retail and pharmaceutical sectors.
Removing the friction from insurance payments
The payment process in insurance has been a point of friction for customers throughout their digital journeys. With the shift towards a customer-centric future, this article focuses on what steps insurers can take to enhance the digital payment journey for policyholders.
Justice on the brink - the role of LEI in mitigating the challenges facing the UK justice system
The impact of the pandemic on schools and our health services has been widely publicised, but the UK justice system is enduring challenges every bit as acute. This feature examines the consequences of the justice failure and the part legal expenses insurance is playing to mitigate it.
£2 billion and counting
Cases insured under an ARAG ATE policy have now recovered more than £2 billion in damages for victims of personal injury. This blog highlights ARAG’s deep commitment to delivering access to justice and its capacity for accepting the accompanying risks.