IT and Software Support
227 whitepapers and resources
IT and Software Support
2024 AI handbook for insurance leaders
AI will touch nearly every aspect of insurance - from broker operations to underwriting to risk management to claims processing and beyond. Insurers that adopt AI effectively will have an insurmountable advantage. This handbook is designed to help insurance leaders navigate the new AI territory.
Automated insurance claims processing: How does it work?
With more emerging players entering the insurance market and insurance companies recognising the importance of the digital experience, consumer demands for a connected insurance experience have grown to new heights. This blog highlights why insurers should prioritise automated claims processing.
Transforming insurance: Creating a best-of-breed model by combining low-code and core platforms
How can insurers bridge the gap between out-of-the-box and customisable solutions to connect core systems and optimise claims processes? Designed for insurance leaders, this report explores a hybrid approach to driving value across core modernisation initiatives.
Why claims don’t get better with age
Some things get better with time – fine wine, cheese, whiskey – but not vehicle claims. In this article, Bill Brower, vice president of industry relations at Solera, explains why touchless claims could prevent the collateral damage caused by a claim failing to be quickly attended to.
Calculate your insurance claims automation maturity
Submitting a claim is often characterised as the critical “moment of truth” for insurers and their customers. Automation can help maximise human touch, streamline processes and improve the customer experience. Find out in two minutes how automated and competitive your claims process is.
Modernising claims and enabling a digital ecosystem: How insurers can expedite claims handling
There’s no question that digital transformation has arrived. Should insurers prioritise a bespoke customer experience on the front end, or focus on back-end operations to reduce claims leakage? This content highlights how insurers can deliver the best of both worlds with a modern claims experience.
Five pillars for a connected insurance and modern customer experience
From cross-functional collaboration to connected claims and connected underwriting, connectivity holds the key to digital transformation and an improved customer experience. This content sheds light on five pillars for a connected insurance and modern customer experience.
Elevating the customer claims experience with generative AI
Customer experience is essential for overall attraction and retention and insurers must innovate to keep up with evolving customer needs. This content considers how generative AI can improve insurance customer experience within the claims process, by providing a faster, more personalised service.
All things digital
ARAG has made considerable investments to stay at the very forefront of digital legal services. One of the most significant advances has been the creation of the next generation of the ARAG Legal Services website. This blog highlights the key features for policyholders.
Mitigating the impacts of economic uncertainty using artificial intelligence
Insurers are not immune to the conditions driving uncertainty in our economy. They can, however, take real steps to ensure their business is protected from many of those risks. This content highlights how insurers can leverage artificial intelligence to mitigate the impacts of economic uncertainty.