IT and Software Support
227 whitepapers and resources
IT and Software Support
Commercial motor - the ongoing threat of fraud
At a recent roundtable hosted by Insurance Post, in association with CRIF Decision Solutions, counter-fraud specialists discussed the ongoing threat of fraud in the commercial motor space. This article provides a summary of the key discussion points and how commercial motor insurers can respond.
Use AI to align complex claims with experienced adjusters
Claims handlers and adjusters have varying levels of experience and a range of specialties. This blog highlights how insurers can use AI to utilise these abilities most efficiently by aligning complex claims with experienced adjusters.
New figures show stolen vehicle recovery rate down from 80% to 28%
As stolen vehicle recovery rates have plummeted, vehicle thefts in England and Wales are now costing insurers almost £1.5 billion per year. This content highlights the tactics used by car thieves and how AX Track can support the recovery of stolen vehicles and valuable assets.
Assurant customer story: Leveraging AI to detect and mitigate fraud
Assurant’s leadership knew that technologies such as AI powered fraud detection would become invaluable to insurance and began evaluating methods to become an industry innovator. This case study highlights how Assurant’s SIU team leveraged Shift’s powerful fraud detection AI to mitigate fraud.
AI and digital transformation in insurance - considerations for P&C insurers
Insurers are concerned that their rivals will overtake them in the technological arms race – but they’re also concerned that bad actors will exploit new technology. This content focuses on how P&C insurers can navigate the opportunities and challenges presented by AI and digital transformation.
Shift technology insurance perspectives - Claims management
Claims specialists face making myriad decisions every day, yet the information they need to make the best decisions possible is often locked away in the various documents that drive the claims process. This content highlights the challenges facing claims specialists and how technology can help.
Insurance claims research: The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. This content explores how much progress is being made to achieve this goal.
The past, present and future of AI in insurance
How can insurance companies apply artificial intelligence to processes currently dominated by human intervention? This white paper sheds light on how AI can be applied to benefit many different parts of the insurance business beyond claims and fraud.
Tech trends video: Robots
Customer service bots were just the beginning. In this video, Laura Drabik, chief evangelist at Guidewire Software explains why a growing number of insurers are investing in robots to quickly transmit images and intel back to claims offices without sending adjusters into potentially dangerous…
Video: Building an environment of change - Tryg Denmark
In this video, Tryg Denmark’s Mette Rønberg, business change manager and Michael Poulsen, VP, head of business technology, discuss how the Scandinavian insurer is leveraging Guidewire’s claims handling system to build an environment of change.