Claims
466 whitepapers and resources
Claims
ARAG data provides clinical injury insight
ARAG relies upon a wealth of data, gathered over decades, not just to make underwriting calculations about a given product or scheme, but also in explaining those products to a court or in making representations to government. This blog highlights how ARAG data provides clinical injury insight.
Eight ways business intelligence is transforming the insurance ecosystem
Data, and the way data is used, is arguably the most critical factor in how well an insurer meets customer expectations and improves overall process. This blog focuses on eight ways business intelligence is transforming the insurance ecosystem.
Blog: How to improve claims management by creating better connections with intelligent automation
To transform the claims process from end-to-end, insurers need to consider how each step in the handling process could be connected more efficiently to move each claim towards settlement faster. This blog focuses on how insurers can improve claims management by leveraging intelligent automation.
Webinar – Part one: Optimise the policy lifecycle and claims process to achieve a seamless customer experience
In part one of this webinar, an expert panel discuss how insurers can optimise the policy lifecycle and claims process to achieve a seamless CX. Topics covered include: maximising automation; using digital solutions to provide a seamless customer service; the danger of oversimplification in claims.
Renters and homeowners: Differing motivations on insurance claims, costs, renewals
Home insurance claims may be infrequent but the claims experience offers a good opportunity to build brand affinity with an insurance provider, especially with homeowners. This blog sheds light on the key differences between renters and homeowners in relation to home insurance trends.
Social inflation: Why insurers are losing the analytics race
“Social inflation” is responsible for driving up the cost of claims across a range of lines, ultimately affecting insurers’ profitability. This blog sheds light on what social inflation is and why it’s a growing problem today for insurers.
Does mediation offer a route out of the justice crisis?
Following a decade of cuts and closures, the lockdowns and other limitations to legal processes caused by the pandemic have lengthened the backlogs of cases that were already plaguing the courts. This blog focuses on whether mediation offers a route out of the justice crisis.
Fixed recoverable costs in clinical negligence cases
Proposals to introduce fixed recoverable costs in lower value clinical negligence claims are intended to provide fairness for both claimants and defendants and reduce the cost of claims against the NHS for medical malpractice. In this video, ARAG’s Emma Wilson discusses the latest proposals.
Insurance claims experience a major factor in loyalty
A large number of policyholders in our LexisNexis Risk Solutions research continue to express cynicism or dissatisfaction with the insurance claims process. This blog highlights some of the key findings including the relationship between insurance claims experience and loyalty.
Pandemic increases demand for legal protection
ARAG commissioned independent research into commercial brokers’ experiences with and attitudes towards legal expenses insurance, to find out how they see the market and what they really want from products and providers. Download this content for analysis of the research findings.