IT Planning
363 whitepapers and resources
IT Planning and Management
The state of insurance fraud technology
The Coalition Against Insurance Fraud, in partnership with SAS, conducted its fourth study to better understand how insurers are using technology to detect and prevent fraud. This report sheds light on whether insurers are succeeding with anti-fraud technology, challenges faced and future plans.
2019's top cyber risks: Finding solutions in vulnerability
Every ten seconds, cyber thieves are trying to gain access into a business’s systems, with the amount of money lost to cybercrime in 2019 totalling $2 trillion. This article highlights three key trends in cybercrime that have dominated the conversation over the past 12 months.
Insurance innovation for financial services cloud
This datasheet highlights how personal and commercial lines insurers can leverage financial services cloud to provide a seamless, intuitive customer experience, whilst building trusted relationships that last a lifetime.
Capitalising on compliance
Increasing regulation is placing pressure on insurance organisations to change the way they do business. This short article highlights why there needs to be a cultural shift in the way the industry views regulatory reporting and why data should be at the forefront of this important change.
Ethical AI: A quick-start guide for executives
To unlock the potential of Artificial Intelligence (AI) both to optimise and even transform organisations, we need to be clear-eyed about the issues we need to manage. This report sheds light on the key AI ethics issues for business and how you can build AI ethics into your organisation.
Pushing back on payments fraud
One of the most common fraud vectors today and greatest vulnerabilities is push payments, with APP fraud losses totalling £354.3 million in 2018. This whitepaper sheds light on the emergence of APP fraud and how technology can counter the rising risk in push payments.
Cybersecurity budgets: Why big money doesn’t necessarily mean big security
A company’s cybersecurity budget tells only part of the story when it comes to whether or not the company is prepared for a cyber attack or other event. This article highlights some additional factors companies need to consider when attempting to mitigate against cyber risks.
Technology can help insurers respond to FCA on charges of poor customer service
Back in April, the CEOs of UK insurers, brokers, and other providers, received a letter from the Financial Conduct Authority telling them to address poor customer service. This blog highlights how technologies can help insurers to manage and enhance customer relationships.
Five steps to accelerate insurance product innovation
In the digital age disruption is inevitable and insurers must decide whether they will be among the disruptors or one of their casualties. With insurers racing to develop innovative new products through digital channels, this guide focuses on five steps to accelerate insurance product innovation.
Automation and machine learning: The future of insurance
This blog outlines how automation and machine learning have the potential to bring huge benefits to the insurance industry in terms of both improving efficiency and facilitating a more streamlined and automated claims process for customers.