Digital transformation
367 whitepapers and resources
Defining humanised insurance technology
How can the insurance industry provide customer experiences that are empathetic and experiences that connect people with higher levels of engagement? This blog highlights how insurers can provide humanised insurance experiences through the use of humanised insurance technology.
Humanised experiences are the key
Humanised experiences. This guiding light is the only way insurance can successfully digitally transform to serve its purpose. This blog takes a look at our future through this lens.
Global consumer insurance insights 2023
Now in its second year, the Global consumer insurance insights survey gathered in-depth feedback from over 2,000 insurance consumers. Read this report for the latest insights into the preferences of insurance consumers and the strategic opportunities for insurers to improve engagement.
Humanising the claims experience
Helping claimants navigate the emotional and sometimes complicated process of filing a claim and restoring their lives is critical to meeting the promise of insurance and ensuring a positive customer experience. This blog provides advice to insurers on how to humanise the claims process.
Supercharging P&C insurance sales with the digital customer experience
Insurers are now expected to provide information that helps customers learn about policies, compare options and even complete an application from virtually any connected device, 24/7. This whitepaper focuses on how P&C insurers can supercharge sales by improving the digital customer experience.
Tech trends #16: How technology is transforming P&C insurance
In this short video, Laura Drabik, chief evangelist at Guidewire outlines how new technologies enable insurers to make a profound difference in people's lives. Watch this video to find out about the exciting ways in which insurtech is improving customer journeys and claims service.
New data sources to enrich the insurance claims experience
Customer data management and identity solutions have emerged to allow insurance providers to process claims quicker from verified parties while adding appropriate review processes for high-risk claims. Read this short blog to find out more about the potential benefits.
Audiobook: Driving innovation in the digital ecosystem of insurance
Listen to this audiobook to learn how plugging into a digital insurance ecosystem and embracing technology trends helps brokers make doing business simpler, more intelligent, more productive, and valuable.
Building trust: A fine balancing act
Faced with customers expecting easy, seamless digital access but amid rising levels of cyber-crime, brokers need to balance security with convenience. As part of Broker Week, this article looks at what brokers can do to ensure trust remains at the heart of their customer proposition.
Five reasons why your brokerage should be digital
For those who seize the opportunity of digital transformation, a substantial reward awaits. Designed for broker leaders, this eBook sheds light on five key areas of business value that a digital brokerage brings to your customers, your employees and your key stakeholders.