Regulation
299 whitepapers and resources
Regulation
Seven must-have capabilities for a successful IFRS 17 project
On paper, the IFRS 17 deadline is January 2023. However, in practice it’s much earlier as insurers look to run the required testing and parallel reporting under the new standard. This content highlights seven capabilities that insurers need to have ready to go ahead of the deadline.
Survival of the regulatory-fittest
In this article, former FCA insider Michael Sicsic considers how regulatory reform will hit the broker market.
Weighing up the FCA’s consumer duty rules
In this article, compliance experts address what the FCA’s new consumer duty proposals will mean for the insurance sector. Read this content to find out whether the industry is ahead of the curve and if the changes will be value for money.
Adapting motor to an 'electric' world
Brokers are looking at ways to make “service” a unique selling proposition following the FCA’s ban on price walking, as they look to stand out from the crowd. This article highlights how FNOL and claims management partners can support motor brokers in attracting and retaining customers.
In-depth: How brokers can still succeed in personal lines
This content explores how brokers in the personal lines space can gain the upper hand over direct writers and how technology as well as regulation are creating fresh opportunities for intermediaries.
Insurance strategies and challenges: Using intelligent automation to enhance customer experience
Transforming customer experience for insurers can be a particular challenge because it encompasses touchpoints during the entire lifecycle of a policy. This blog provides some top tips and tactics for insurers using intelligent automation to enhance the customer experience.
Insurance market facing changes in risk, regulation and customer expectations
Customer needs and expectations have shifted, risk regulation is changing and insurance providers need to keep pace through use of data. This blog highlights how data can help ensure the right cover is offered at the right price, and empower insurance providers to help customers mitigate risks.
Data-driven decision making to guide insurance pricing at renewal
The insurance market is entering a period of great change and insurers need to become more nimble in response to changing market dynamics. This blog highlights why data-driven decision making will become increasingly important across all parts of an insurance business, not least in risk assessment.
How to manage the most common motor insurance claims complaints using intelligent automation
This blog sheds light on some of the common motor insurance complaints identified by the Financial Ombudsman along with how intelligent automation can help motor insurers to transform customer experience.
Remote working - what the FCA expects
The FCA has recently published its expectations for remote and hybrid working within regulated businesses - including insurance brokers. This article explores how Financial Conduct Authority rules could impact on home and hybrid working.